Hours & Directions

We have a 2021 Jayco Eagle HT that we purchased in January at a sister dealership in SC. We noticed a problem, called factory and they directed us to nearest dealership which was one in St Augustine. The factory rep had called and spoken with service dept and then had us follow up with scheduling an appointment. We were connected with a very knowledgeable young man named Mo. Because of our issue and having had spoken with factory, he wanted... to schedule a time when he would be on site. Our experience from the first phone call until we picked up rig has been excellent. It is so refreshing to find someone of their word and Mo has been just that. Repairs were done expertly and to our satisfaction in a timely manner. We could not be more pleased. Thank you Mo and RV One!read more

Jonathan Tripp

21:33 11 Oct 21

Called and spoke with Shawn Rockwood regarding a Lance 2375 and some of the options available for ordering one. He was super helpful on phone, answering as many questions as possible during the call.Then upon visiting RV One, Shawn met my wife and I and walked us through a few of the models that were present on site and discussed the changes that were occurring with Lance for the 2022 model year.After the viewing, discussions and addressing... the concerns we have had with our past RV dealership, we signed our order for our new Lance RV and look forward to receiving it (not looking forward to the wait, but that is outside of their hands). Look into forward to picking up our unit, and as with any RV service, not looking forward to any, but do believe that we will have a much improved service relationship compared to our former RV dealership.Failed to mention that in no time during the entire time did we feel like we were pressured into anything, we both walked to our truck and almost said together said wow, this was nothing like the last times. I compliment Shawn for making us feel that way.Thanks Jonathan and Sharonread more

Sarah King

20:31 14 Sep 21

eric Wood

23:25 02 Sep 21

The person they sent to help us was really knowledgeable and solved and resolved our Robles with the stuck slide unit in minutes whereas the earlier repair person sent out by my insurance company could not resolve the problem - highly recommend this company for RV services!!!

Jeffrey Zumbahlen

17:17 01 Sep 21

If I could give them more than 5 stars I would. The care, compassion, and urgency for our situation was far above 5 star. Robbie and the service department really went above and beyond. I'm thankful I left my rig in such great hands.

Goldie D

14:46 16 Aug 21

Deanna Morris

01:28 13 Aug 21

Brought our new 2021 Lance 975 truck camper home today, wrapping up a wonderful experience. We were lucky to get Sarah King as our salesperson who was super friendly (yes, salespeople are mostly friendly, they want our business) BUT she was also responsive and helpful with every question we had before our trip up from Okeechobee to negotiate and sign the paperwork, (she even went in on her day off to get answers to some of my questions!) and... equally as responsive and helpful with the questions we had after that meeting while waiting for our pickup/demo day. THAT is the salesperson I pick every time, hands down. No pressure, no stress, just helpful. Ask for her!!Then, fast forward to today, we had the pleasure to work with Ethan as our truck was serviced to install the tie-downs & fastguns and the camper demo in which he went over EVERY. SINGLE. DETAIL. as many times as we needed, and answering every question we had to ensure we were comfortable with handling our new truck camper on our future excursions. This guy knows his stuff! Friendly, knowledgeable, energetic, patient, and even asked to take our picture for us after 7 hours of working with us... thanks Ethan!The other staff was friendly and helpful too. Thanks to Matt, Robbie, Gavin and the others that I failed to catch their names... highly recommend this dealership and will definitely pass their info along to anyone we know who is in the market for an RV.read more

Penny Scott

17:21 07 Aug 21

Best RV dealership around. Best customer service.

George Serrano

15:30 01 Aug 21

Royal Palms RV Resort & Campground an amazing place truly words can't describe my experience here on these grounds the staff here went beyond their job recognition to make me feel comfortable Stan went out of his way to make sure that everything was well with me and my RV an amazing Campground and a sight to see if anyone is looking to live in a safe and clean environment with good staff members I highly recommend this place may God continue to... bless these grounds and the staff member here at at Royal Palms RV Resort & Campground may God bless everyone on these groundsread more

Jamey Wilkes

02:44 27 Jul 21

Ray Bezares

22:01 17 Jul 21

First off Shawn was our salesman, very respectful and attentive to my needs and desires. The GM was very nice and helpful. Gave me a fair price for my mustang. Financing was also very helpful and the process was super easy. My tech was Ethan and he was the tech that went through the vehicle first then taught me everything I needed to know. I had an excellent experience and I was so happy with everyone that was connected to my purchase. Thank... you RV-ONE!!!!read more

Bo Strange

17:44 17 Jul 21

Michael Lesko

14:03 13 Jul 21

The team at RV One in St. Augustine location were great Anna was the sales person Jared the sales manager and his team was extremely helpful I am sorry I can not remember his name the gentlemen that did the walk through and help us to transfer the items from my old rv into the new one was also extra helpful and knowledgeable also the entire staff is extra dog friendly and that his a big deal to RV owners and a big thank you to the entire staff... at the RV one location in St. Augustineread more

Michelle

19:31 11 Jul 21

Loved the rv we bought good service polite salesman

Selhis Amador

02:03 11 Jul 21

We found an RV in the internet that we like. Send an email. Stan call us , we set an appointment for today. It was an excellent service. Carl in the finance service was also excellent. We fell so relax during the whole process. They answered all our questions. We are newbies so we had a lot to ask 😆

Roy Cox

00:37 07 Jul 21

Great staff.

Holly Hilliard

20:46 27 Jun 21

Had excellent experience with Shawn. Explained a information. And pleasant and good attitude.

Shelly Bean

14:00 26 Jun 21

Randy Coffman

18:20 18 Jun 21

Very friendly, no pressure.

Michael Hydorn

18:56 05 Jun 21

Friendly, helpful, and courteous staff. Good collection of supplies.

Howard Olds

19:43 02 Jun 21

Very clean

Juan Chavez

02:03 31 May 21

Amazing! We were passing through with our new RV and needed repair while on the road. Robby, the service advisor, got us in for a SAME DAY appointment on Friday of MEMORIAL DAY WEEKEND. Randy, the RV technician was very helpful. Definitely would recommend RV one for repair service and would buy my next RV here.

M McMillan

11:34 26 May 21

After visiting several RV dealerships with lackluster results in todays RV market, our last stop of the day was at RV One. We met a salesman named Stan who despite nearing closing time took us around the lot to explore the inventory. We found an RV trailer on the lot that we liked but it had just sold. Stan did a search and found the same make and model at another store in state which took a few days to transport to the St Augustine location for... us to inspect. We bought the unit for a great deal and without all the junk fees other dealerships wanted to charge saving us a lot of money. Randy did an outstanding job with our demo, taking his time to show us the features of the RV and providing great advice. We are very satisfied with our purchase.read more

Kyle Farris

11:00 23 May 21

Karen Squires

18:00 17 May 21

They had what we needed and they were very knowledgeable

sharon smithasl

21:17 14 May 21

It is always a pleasure working with the staff at this location I find my experiences here to be pleasurable especially when working with Felicia or Penny ... Always very professional, personable and very knowledgeable I definitely recommend

Andrew Fail

13:08 12 May 21

These guys really helped me out with my airstream abc did a great job repairing everything wrong on it in a timely manner! I would recommend them over any dealership in north Florida!

Edgar Villamil

21:36 11 May 21

Great staff. Excellent experience.

Luis Ramos

21:34 30 Apr 21

azim narshi

19:09 25 Apr 21

Martin Flannery

23:19 16 Apr 21

Very helpful and decent prices

Whitney Rosch

22:04 09 Apr 21

T Beaulieu

14:47 08 Apr 21

Helped us out with some warranty issues! Service was very helpful and completed job in timely manner. Would recommend this dealer.

Carol Hafner

20:22 26 Mar 21

Imagine this if you can. We drive into RV One on Wednesday, explain the problem with our coach to Robbie and that we have a time constraint, he says he had a cancellation for Thursday, we bring it in on Thursday, they actually fixed the problem and called us the same day to let us know it was ready. We picked it up today. In the 7 years we've been driving motorhomes, we never had service like this. Thank you RV One. We will definitely be... repeat customers.read more

Tom H

23:46 24 Mar 21

Great place. Staff is friendly, accomodating and knowledgeable.

Alyson Fowler

23:31 23 Mar 21

Cristine Davis in the title department was AMAZING!!! If I could leave 10 stars I would have. She went above and beyond and helped us with a very complex, multi state, title issue. Stating that the issue was complex is an understatement. Cristine was pleasant, helpful, and is a problem solver. We are beyond grateful. Thank You Cristine!!!

Stephen Moses

23:16 23 Mar 21

Excellent service. Ask for Randy.

louis garcia

21:52 21 Mar 21

Great customer service Robbie behind the counter is outstanding

ARMAND Lacroix

14:08 21 Mar 21

Bought a Lance from RV 1 and was very impressed by the whole experience. Our salesman was Shawn Rockwood and he took great care of us!! Part's department was extremely helpful as well. When we picked up our unit we met a service technician named peanuts and he walked through all are questions with patients. Thank you RV1 team for our RV experience. ARMAND AND CELESTE LACROIX

1stHawk Feathers54

16:09 09 Mar 21

Great place ! I worked with Stan in Sales and the Finance team was great 👍. Dave gave me the demonstration and we went over everything. I recommend RV ONE .0 I must add, now that I have actually moved into my 2019 Coleman Apex Ultralight. Go over every nook and cranny with Service before driving off. There was so many things I needed to ask about. Also the clean up crew did nothing I ask during the Demonstration. Very dissatisfied that... I had to spend time cleaning before I could set up home. Inspect every screw. Many were missing. But I will deal. Upgraded from the tent I was living in. Times are bad for many Americans. Even us elderly. Check behind the Service department here, they tend to dismiss you. Even when THEY lock your keys in your camper then question you !! Jeez people. I spent money to pay your salary, remember ? Stan in Sales is still an Angel though and Finance Department was good.read more

Melonie Morrison-Dwyer

20:06 06 Mar 21

Ken Mulvey

21:16 26 Feb 21

Talked to someone in parts. They were very friendly and helpful. If I lived in the area I would definitely go back.

Kevin Todd

20:17 21 Feb 21

Shawn was amazing

joe byerley

21:00 19 Feb 21

Love my new Toy hauler. Great crew with no “ hard sales pressure “. The walk thru was great, no issues. Parts dept. was friendly. Nice relaxed vibe. I already sent my buddy, he also bought one ! Let’s camp !

Virtude Pereira

20:47 18 Feb 21

Had a great time , staff is all very helpful and very nice , yes i would recomand this place for your RV shopping

Keith Loewen

01:54 18 Feb 21

David Malinak

16:45 19 Jan 21

Jason Raper

23:04 05 Jan 21

Nice dealership. Stopped in just to look and it was a pleasant experience. No pressure. Got to look around without anyone trying to sell. Lots of mid to full size trailers and rvs. Was able to get some info for a trailer I was interested in that was on sale.

clint richardson

17:42 05 Jan 21

The staff is organized

lorraine green

00:39 03 Jan 21

Justin Freeman

15:40 27 Nov 20

RV One in St. Augustine Florida has been an absolute pleasure to work with. We visited multiple RV dealers and RV One was one of 2 to treat us with respect and walk us through every aspect of owning a new RV. As a young couple buying our first RV this made a tremendous impact on our decision. From the sales girl Sarah, the manager James, the finance man Karl, to service after the sale with Moe, EVERYONE has been amazing. We highly recommend RV... One.read more

Mac McConnell

20:30 18 Nov 20

Super nice people

rick miles

19:13 17 Nov 20

I went there today to buy propane and had a very pleasant experience. A younger man who had recently started working there several months ago helped me. This was my first visit and it is nice to go to a place where they have the right attitude. He was a very knowledgeable, kind, considerate, helpful person. I live in Orlando where nobody know how to treat people nice at most of the RV dealerships.

Alex Solla

19:47 06 Nov 20

Eric Palkovich

14:24 23 Oct 20

Ricky Alegria

15:50 15 Oct 20

We recently purchased a camper from Stan and team, and it has been a great experience from start to finish and beyond. We are a couple trips in and love our camper, and Stan/team are still willing to assist us with any questions that we have. Great experience and we highly recommend them.

Justin N. Kohrs

16:21 09 Oct 20

WOW!!! In 20+ years of RVing I have never experienced the quality of service I received from the amazing Team at RV One! No problem to big or too small for them to solve.

Jennifer Sellers

01:00 09 Oct 20

Ray Conway

18:02 08 Oct 20

I purchased a luxury motorhome from RV One St. Augustine, and continue to be impressed with service after the sale. We had a couple of "we owe" items with the sale which are all but complete, and a few electrical service items which were fixed at no cost to me.Good RV Service is hard to find, but I bet, James, Michael, Robby, and Matt, and the gang will take care of you.Looking for a new coach or RV, ask for Kevin...hes a good guy and goes... the extra mile.read more

Chad Schulze

19:44 06 Oct 20

Let me start by say, I feel that how you treat a customer is everything. Great service from a company starts with treating the customer as the only customer they have at that moment in time. From the first day we looked at the Seneca 37K to the day we picked up our new "home-on-wheels," we felt as the only customer they had. The day we did our demo walk-through I watched another family pick up there new home and they received the same... treatment. First class service! I recommend you take a chance and stop by and see what they can do for you and your family.read more

Patricia Hackley

23:16 30 Sep 20

Omg it was great was greeted by Sarah king we were blessed after visiting a few rv dealers that was not so great. Very good at her job about the travel trailers Knew all the guestion we had for her and we r first time buyers. We will buy off Sarah ty girl we learned so much about buying a travel trailer see u soon girl. From The two retired sisters that are on a adventure to enjoy are life together ty sarah

Donna Labbe

00:48 19 Sep 20

Great deals

Sheri Cobb

14:10 08 Sep 20

2015 Newmar & GR8 RV One Super Store Team:Sheri, my wife & I enjoyed the Entire Team at RV One. From the receptionist, Amber Curry to the finance guy Matt Brazell!! The Entire Team, soup to nuts. The receptionist handed us off to Michael/RV One Sales Manager, then to Shawn Rockwood/RV One Sales Person, then finally over to Matt Brazell/Finance. The product we bought was a 2015 Newmar motorhome with 38,000+ miles on a diesel A Class, sez a... lot! Sez a lot about the motorhome and the folks selling a Class product.Supporting Staff:Other notable mentions, the detail guys Ron and Richard. They gave us ideas on how to dress up the 2015 Newmar motorhome, in keeping it looking nice for many years to come. Randall walked Sheri and me through the operation of our new 2015 Newmar motorhome. Very knowledgeable and patient young man. We had lots of questions, Randall answered them all and gave instructional pointers to follow, such as fluid changes and service. Again, soup to nuts! We took ownership on 9/4/2020. Thank You , RV One Super Store Teamread more

Henry Rowe

17:54 01 Sep 20

Used them for service on an older travel trailer about 5 years ago when they were Ocean Grove. They did a great job. So, when I needed service on my new travel trailer, I was happy to see the same faces in service now that they are RV One. Moe and Robbie are great to deal with.I've used them three times since the RV One buy out. Once for parts, once for a window leak and again for routine maintenance. All three times were great.If you want... quality work, friendly service and guidance, go to RV One in St Augustine and ask for Moe or Robbie. Quick turn around and good work. This team was recommended to me by a friend 5 years ago when I first went there. They continue to provide quality service. Rare commodity these days.Met Vince today when I needed propane. He does a good job to. Quality people make the difference.read more

Matt King

18:35 03 Aug 20

They are so helpful and personable.

Chris

18:29 03 Aug 20

Unbelievable experience!!! The best was the knowledge and unbelievable World Class Premier Customer Service I received from Sarah!!!I will recommend RV One to everyone I know, however I’ll recommend they only consult with Sarah because she represents the RV One brand to the optimum!!!Thank you Sarah!!!

Kaylie king

02:14 03 Aug 20

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