Testimonials

David Lang
David Lang
17:15 02 Dec 22
Met with Sean. Although we are still looking at various camper options, and have not purchased one yet, our experience at RV One with Sean was excellent. I’ve been in many dealerships and been in sales most of my life, and Sean was very professional, extremely knowledgeable, totally non pushy. Overall a very good experience. If we can find the camper we want I would definitely buy it from Sean at RV One.
Elizabeth Perez
Elizabeth Perez
17:42 25 Nov 22
Excellent people
David Valerius
David Valerius
01:32 23 Nov 22
We were breaking down our campsite this morning when I noticed my trailer emergency brake cable had split in two. I stopped into RV One and purchased a new cable. Liz and team went above and beyond. They helped me replace the cable in the rain and got us back on the road within ten minutes. Because of their efforts, my family and I were able to safely make our 3.5 hour trip home. Thanks again for all of your efforts RV One team!!
Jim
Jim
20:59 16 Nov 22
Mike Souza in the parts department is one of those rare finds. He is patient, friendly, professional and courteous. He went over and above to help find the right parts for our Airstream trailer. Mike has convinced me to bring my service to RV One, St Augustine.Jim Driscoll
Rick Butcher
Rick Butcher
21:36 15 Nov 22
Rvone Tampa had a great experience and our salesperson(Greg Fromen) was excellent. He kept checking with us to make sure we were getting everything we needed.
Muy buena atención… felicitaciones
Susan Vetter
Susan Vetter
13:13 13 Nov 22
just a quick thanx to our demo man, Ethan. He was very patient and knowlegable with us. A great asset to your business, would highly recommend him to any new buyers. Here's hoping our new 5th wheel is as good as your employees.
Paul Vetter
Paul Vetter
12:45 13 Nov 22
Shawn was on top of the entire purchase, knowledgeable and good follow up.... definitely recommend him....
Jerry Crosby
Jerry Crosby
00:56 13 Nov 22
Great experience. Shawn was great to deal with.Wish the dash lighting worked. With the heaights off, the guagea cann not be seen. To me this is an unsafe condition thar was not caught by the service department. The dash does illuminate with the headlights tuined on but could be brighter. In my opinion this motothome should not have been allowed to leave the dealership when the speedometer could no be read.
Butch Foley
Butch Foley
18:15 09 Nov 22
Literally an overnight response to my RV issue. And a good thing as it was discovered that a fire was likely imminent from arching wires. Service rep (Alyce I think) was knowledgeable, professional, and quite courteous. Mechanic ran a quick but thorough diagnostics, Rapidly identifying the issue and repairing the problem. Very inexpensive. This service center May literally be the best in the southeast and will continue to get my business….and I... live in VA!read more
Carl Reichenbach
Carl Reichenbach
20:56 06 Nov 22
Robbie and his teammates are the best. We live in Jacksonville and chose to drive a few more miles to get our RV serviced here because we get responses, always and in a timely manner. We’ve had our RV during Covid when everyone was too busy to call us back until we talked to Robbie. If you go in he will be busy because he multi tasks very well but he knows his stuff very well. I’m just warning you if you want a friend who will chat with you... for a while that’s what you won’t get, Robbie diagnoses the problem or has his techs on it quick and he’s obviously more interested in getting as many rigs on the road than talking for nothing. In the end we want our rigs fixed right and that’s what they do very well! Have patience and try them, you won’t be disappointed.read more
Floriano Couto
Floriano Couto
20:34 27 Oct 22
I have been to other RV places they ignore the customer they don’t care. I went to RV One I had an excellent service with Moe he makes sure he takes what ever time needed to explain certain things on the RV he really goes above and beyond. If anyone is having issues out there try RV One in St. Augustine you will not regret. Thank so much for your service Moe
James Wahlberg
James Wahlberg
14:20 22 Oct 22
These Guys are the Best! If ya go in make sure to ask for Gavin, he pays attention to every detail. I have been thrilled with the service…
Scott Hinson
Scott Hinson
17:54 25 Sep 22
Awesome people to work with
Joe Lando III
Joe Lando III
15:25 11 Aug 22
This was my 1st travel trailer purchase and I couldn’t ask for a better experience!! My salesman Shawn was very knowledgeable and friendly! He made the whole process seamless and enjoyable. Thanks to Anna and James in the finance department for making it affordable for me. Also the service and parts departments outfitted me with everything I needed and were not pushy at all! I highly recommend RV One and thanks for the great experience!!
Hugh Green
Hugh Green
22:43 10 Aug 22
These guys weren't able to help me but Mike went out of his way to put me w someone who could the very next day. Just awesome customer service!
TINA ASCHENBRENNER
TINA ASCHENBRENNER
22:44 07 Aug 22
Great group of people to deal with! Thank you Shawn for your help in our purchase!
Kerry Wall
Kerry Wall
22:36 02 Aug 22
Moe, helped work with my insurance claim and worked around my schedule. He submitted the paperwork, and followup too. A plus to the team at RV One for the professional service.Thanks
Charlie Fiedler
Charlie Fiedler
18:24 19 Jul 22
Worked with Stan Taylor on ordering an Airstream. We talked to alot of salespeople while shopping for an Airstream and he was the easiest to communicate with and I would trust him on any future purchase.
Jordon Werner
Jordon Werner
20:31 15 Jul 22
Luis.C provided excellent customer service! Highly recommend working with him if your in the market for a new RV/camper.
Mike's road trip 2017
Mike's road trip 2017
14:17 10 Jul 22
Robbie in parts saved our Vacation. Plus he knew everything about our 2008 1181 Lance camper off the top of his head. Great save Robbie! Anyone in Saint Augustine Florida go see Robbie in parts at RV ONE.
Danny Fogle
Danny Fogle
13:33 24 Jun 22
My wife and I recently purchased a camper from RV One. The staff was incredibly helpful and knowledgeable. Salesman Shawn Rockwood was outstanding, as he made our purchasing experience a very good one! We will certainly be back to visit when it's time for service and/or if we decide to upgrade our camper in the future. We have already recommended RV One Superstore in St. Augustine to our friends and family for their future RV purchases. ... Additional thanks to Robbie in service and Jarred in management.read more
Rusty Weekes
Rusty Weekes
20:07 23 Jun 22
Thank you. I got the right part for the right price. 👍
Mara Ellis
Mara Ellis
13:27 23 Jun 22
We bought our travel trailer at a different store closer to where we live and was getting horrible service. We started driving over an hour to come to Saint Augustine To have our trailer serviced And warranty work done and Moe in the service department has been phenomenal. We have had nothing but positive outcomes of coming to the store over the one where we bought it. I would highly recommend purchasing in coming here for all your RV needs.
Joseph Warhola
Joseph Warhola
15:25 08 Jun 22
You guys have been more than helpful I greatly appreciate The advice you gave me Extremely helpful thank you very much And the guys in parts and service extremely knowledgeable thank you very much for all your help and advice
Larry Crib
Larry Crib
20:26 04 Jun 22
Great RV dealership experience. Shawn Rockwood, our sales guy was knowledgable of all the units we looked at and helped facilitate the deal for the one we purchased. We highly recommend Shawn and RV One in St. Augustine.
Peter Rienks
Peter Rienks
17:11 21 May 22
Took our Lance camper here to have some repairs done on it was very satisfied with the customer service and the repairs done.
Dianne Flournoy
Dianne Flournoy
19:07 20 May 22
Super nice staff. Knowledge and helpful.
Bill Duffield
Bill Duffield
18:51 02 May 22
I had a wonderful buying experience here while working with Stan. He introduced me to the benefits of working with RV One and their RV Complete App.It was a good thing too as I went on my way headed out of State. I needed Roadside assistance and went straight to the app. It worked like a charm. I was connected to a technician who made arrangements for me nearby.
Olivia Atteberry
Olivia Atteberry
20:42 20 Apr 22
I have recently stepped into the RV world, with researching over the past year and my best friend and I purchasing a pull behind camper 6 months ago. We were recently considering trading in and upgrading to a different model and found one at RV One that we were interested in. We spoke with the salesperson, Lou, as well as his finance manager, Jared, and they were both wonderful to work with. They were very straightforward and not pushy, as well... as knowledgeable in their respective positions, and refreshingly they did not treat us like we were just two young dumb girls they could speak to in an arrogant manner or try to facilitate some kind of shady deal over on us. While in the end we chose not to upgrade our camper, it is extremely reassuring to know that if/when we are ever in the market again in the future we feel confident going to RV One to purchase a camper.read more
Joan Kingman
Joan Kingman
18:42 11 Apr 22
My husband and I were traveling in our Leisure Travel Van from Central Florida to visit family in MD, when it appeared that the generator had gone out, also taking down the RV's house batteries. RV One Superstores, St.Augustine was the nearest repair facility. We drove in, on a very busy Friday morning, and my husband explained the problem. The Service Manager kindly came out and discovered the issue was a faulty generator switch. He... showed my husband how to make it work so we could continue on our trip and until we could get back home and have it replaced. We are grateful that we could continue on our trip and are very happy to highly recommend RV Superstores St. Augustine for quality service.read more
todd hardy
todd hardy
20:35 06 Apr 22
This is the second RV we have purchased from RV one actually bought it in the Orlando store but you St Augustine as are servicing dealer everything is always done well here the gentleman Mo and the service department runs the show
leonard fiducia
leonard fiducia
19:01 05 Apr 22
I purchased 2 pull campers from another dealer.I Bought Extended warranties for both them. When the campers needed warranty work. They put me on the Back Burner. 3 month wait list or waiting for months too get my camper back during season. I then bought a pop up top Truck camper. I had too go to the Factory direct to buy it because FLA don't sell them. Their popular out west for off road Cattle Cowboy use with the low profile top. For Non... toppling off the grid. So I then had too buy an Extended warranty from my original Dealer on Fla, $3G.When it broke down. Said other dealership I bought my 2 Campers from wanted me too wait like 3 months to get it in. I guess because I didn't purchase the Truck camper there, because they don't deal with them and it was Even the same Brand?So now I called RV superstore service in St Augustine and I spoke too Moe in service. Very Professional and sharp. I explained my situation to him. He said bring it in In a couple of Days. It was done like In One day and covered under my Ex warranty. No putting me on the back Burner, no asking if I bought it there, no damage and nothing missing, like I'm used too these days at every dealership. With their signs, not responsible for anything in or too your car?I may just sell all my Campers and get a Giant Lance truck Camper there instead. Thanks Moe!read more
Joshua Dean
Joshua Dean
20:07 22 Mar 22
I was treated awesome here have bought many rvs but here they went above and beyond. Especially Jared he was awesome in taking care of any issues. Thanks again guys
Mike Kleinschek
Mike Kleinschek
12:04 21 Mar 22
My experience at RV One St. Augustine, Florida was outstanding. My sales associate Shawn was extremely knowledgeable with Class C motorhomes, every question I had he was able to answer it in a complete and thorough response, his no pressure approach to assisting a customer with an RV made my experience a pleasurable one. Also working with the general manager, the finance representative and the service representative that did my walk through... the day of pickup was also a very professional and enjoyable experience. Thank you RV One!read more
Susan McDonald
Susan McDonald
19:07 13 Mar 22
Vincent was awesome! He even stayed late so I could pick up antifreeze for my camper! He was very accommodating and nice. Thank you, Vincent, for your help.Steve M.
Mark Cremeans
Mark Cremeans
22:50 01 Mar 22
Very friendly and professional service. I take my rv there wherever I need service.
Angel Vick
Angel Vick
01:40 24 Feb 22
Stan was great in helping us get a start on choosing all the options we have available to us.
C Higgs
C Higgs
12:34 23 Feb 22
Just wanted to let you know about my visit to RV One in St. Augustine. Hats Off to the concern for my safety. Thank You Robbie, not only for hooking me up to your Mechanic who explained my situation & Fixed the problem. But for your patience in a very busy day. Highly recommend this service department. Thank You again . Cathy
Ron Bishop
Ron Bishop
20:05 17 Feb 22
I can't say enough good things about Vincent in the parts department, my 2021 precept has been a bit buggy to say the least and between my dealership not returning phone calls and Jayco putting out sub par units to say the least. It's nice to know someone still tries to do the right thing. He got my part ordered and in and I still have not heard from my dealership, so when we get back to Indiana not only am I'm out over 1k outta my pocket all... warranty work. There's still need to replace windows and entrance door most of all the refrigerator door they said they fixed b4 we left. Never should have paid cash.read more
Robert Fales
Robert Fales
00:35 04 Feb 22
It's great RV store friendly staff got Anything you need
Roy White
Roy White
14:34 03 Feb 22
Great service. Parts department spent consideral time finding parts I needed and diagrams for my repair .Vincent was also able to locate another item we wanted to buy and get it shipped there. Good in these trying times.A1
Teresa Butterfield
Teresa Butterfield
01:04 02 Feb 22
Although we did not purchase our RV from RV One, the Service Department has been exceptionally helpful with the issues we have had.I am sure other Service Departments would have just told us there was nothing they could do to help us with some of the factory problems we were dealing with.It is very refreshing to have such excellent customer service!You guys have been awesome!Thank you so very much!
Ken Dennis
Ken Dennis
01:07 30 Jan 22
We had picked up our Northpoint 382flrb this morning. When we arrived to our destination 3 hours later, we had a problem with the auto level, where it was not working. Called RV One in St Augustine where we had purchased and had the pleasure of getting in contact with Moe in service. The outside control panel was not working so now had me go inside to the main pad, where he talked me thru being able to reset the system and be able to do the... Auto level inside. Thank you Moe, we appreciate your expertise you gave us today. Was a pleasure. Sincerely, Ken Dennisread more
Bob Berg
Bob Berg
19:33 27 Jan 22
My wife and I left home in our 2021 Jayco White Hawk travel trailer on 1/22/22 destined for the Gulf Coast of Florida. On 1/25/22, at our last stop in South Carolina, a faucet connection failed and flooded our camper. A quick call to Jayco, put us in touch with RV One Superstore in St. Augustine, FL, a Jayco Dealer and Service Center. I spoke with Robbie, the Service Manager, who instructed me to visit the store when we arrive in town to... determine best how to proceed. We arrived at the store with our camper on the morning of 1/27/22 and was greeted by Robbie and Moe who quickly developed a repair plan and had us on our way in less than 2 hours. Given the current pandemic issues with supply and demand, worker shortages and a busy travel season, we could not have asked for better service from the RV One Team at St Augustine. My wife and I considered ending our trip and heading for home but Robbie & Moe and their teams came through for us with flying colors and we are back on our travel plan once again. We cant thank those guys enough!read more
Patricia Siegel
Patricia Siegel
16:15 07 Jan 22
Always a pleasure to work with the Service Dept...Robbie, Alyce, Vincent, Mo, and Randy!Knowledgeable, helpful..couldn't ask for much more!
Kenneth Edwards
Kenneth Edwards
00:35 23 Dec 21
The gentleman behind the parts counter was very friendly and helpful
greg simmons
greg simmons
20:08 10 Dec 21
Super nice staff. Very helpful and good urgency to aquire the specific unit I was looking for
Yvonne Halaiski
Yvonne Halaiski
23:33 09 Dec 21
RV One is phenomenal with their customer service and have a large selection of RVs. Thank you RV One 👍🏼
Jessica Workman
Jessica Workman
13:19 06 Dec 21
We’ve purchased many campers over the years & this dealer by far has been the easiest experience ever. From sales to trade in they were great. Upfront about everything & no hidden cost ( there dealer fee is way cheaper than others. I can’t speak about the Gainesville location as no one would pick up the phone. So we drove further to this location and i am so glad we did! They were great and actually knew about the units they were selling. Ended... up with a jayco Seneca. Thanks again!read more
J M
J M
04:33 05 Dec 21
Colin was very informative and knowledgeable about the products. Showed us RVs that specifically met our needs. He didn't try to oversell us. His great attitude made it an easy decision to purchase from RV One.
Michael Andrews
Michael Andrews
13:33 24 Nov 21
Service Mgr, Robbie took my call yesterday regarding an electrical issue with my Lance Truck Camper. With service appointments running into December, Robbie agreed to help troubleshoot the issue this morning as we were 2400 miles from home. Within 20 mins he diagnosed the issue and had us back on the road. 5-Star Service. If your near St. Augustine, stop by and give them your business.
Anton Boikov
Anton Boikov
21:16 21 Nov 21
This is our first time and we had a great experience buying our first RV at RVOne St Augustine. Anna was our salesperson, she helped us to find the right motorhome, guided us through everything, she is very knowledgeable and helpful, we are absolutely happy with the deal we’ve got, will definitely come back!
Charles Bakes
Charles Bakes
10:37 11 Nov 21
Outstanding Service
Mary Wall
Mary Wall
01:21 31 Oct 21
My experience with Colin Travis at RV One St. Aug was successful from start to finish. He is very energetic, honest, and knowledgeable about travel campers, in my case, and the weight restrictions for my vehicle. He was helpful and informative with products/accessories to help make my camping experiences safe and fun. I am completely satisfied with Colin's excellent customer service skills and expertise in recreation vehicles. I felt... comfortable calling or texting with any concerns along the process of purchasing a Free Solo. He always responded promptly and/or could answer all my questions or concerns. Best of luck to Colin in his endeavors at RV One!read more
Carla Craig
Carla Craig
02:51 19 Oct 21
Soon IL be going back in. There they have everything Yu need
Karen Trammell
Karen Trammell
11:20 15 Oct 21
We have a 2021 Jayco Eagle HT that we purchased in January at a sister dealership in SC. We noticed a problem, called factory and they directed us to nearest dealership which was one in St Augustine. The factory rep had called and spoken with service dept and then had us follow up with scheduling an appointment. We were connected with a very knowledgeable young man named Mo. Because of our issue and having had spoken with factory, he wanted... to schedule a time when he would be on site. Our experience from the first phone call until we picked up rig has been excellent. It is so refreshing to find someone of their word and Mo has been just that. Repairs were done expertly and to our satisfaction in a timely manner. We could not be more pleased. Thank you Mo and RV One!read more
Jonathan Tripp
Jonathan Tripp
21:33 11 Oct 21
Called and spoke with Shawn Rockwood regarding a Lance 2375 and some of the options available for ordering one. He was super helpful on phone, answering as many questions as possible during the call.Then upon visiting RV One, Shawn met my wife and I and walked us through a few of the models that were present on site and discussed the changes that were occurring with Lance for the 2022 model year.After the viewing, discussions and addressing... the concerns we have had with our past RV dealership, we signed our order for our new Lance RV and look forward to receiving it (not looking forward to the wait, but that is outside of their hands). Look into forward to picking up our unit, and as with any RV service, not looking forward to any, but do believe that we will have a much improved service relationship compared to our former RV dealership.Failed to mention that in no time during the entire time did we feel like we were pressured into anything, we both walked to our truck and almost said together said wow, this was nothing like the last times. I compliment Shawn for making us feel that way.Thanks Jonathan and Sharonread more
eric Wood
eric Wood
23:25 02 Sep 21
The person they sent to help us was really knowledgeable and solved and resolved our Robles with the stuck slide unit in minutes whereas the earlier repair person sent out by my insurance company could not resolve the problem - highly recommend this company for RV services!!!
Jeffrey Zumbahlen
Jeffrey Zumbahlen
17:17 01 Sep 21
If I could give them more than 5 stars I would. The care, compassion, and urgency for our situation was far above 5 star. Robbie and the service department really went above and beyond. I'm thankful I left my rig in such great hands.
Deanna Morris
Deanna Morris
01:28 13 Aug 21
Brought our new 2021 Lance 975 truck camper home today, wrapping up a wonderful experience. We were lucky to get Sarah King as our salesperson who was super friendly (yes, salespeople are mostly friendly, they want our business) BUT she was also responsive and helpful with every question we had before our trip up from Okeechobee to negotiate and sign the paperwork, (she even went in on her day off to get answers to some of my questions!) and... equally as responsive and helpful with the questions we had after that meeting while waiting for our pickup/demo day. THAT is the salesperson I pick every time, hands down. No pressure, no stress, just helpful. Ask for her!!Then, fast forward to today, we had the pleasure to work with Ethan as our truck was serviced to install the tie-downs & fastguns and the camper demo in which he went over EVERY. SINGLE. DETAIL. as many times as we needed, and answering every question we had to ensure we were comfortable with handling our new truck camper on our future excursions. This guy knows his stuff! Friendly, knowledgeable, energetic, patient, and even asked to take our picture for us after 7 hours of working with us... thanks Ethan!The other staff was friendly and helpful too. Thanks to Matt, Robbie, Gavin and the others that I failed to catch their names... highly recommend this dealership and will definitely pass their info along to anyone we know who is in the market for an RV.read more
Penny Scott
Penny Scott
17:21 07 Aug 21
Best RV dealership around. Best customer service.
George Serrano
George Serrano
15:30 01 Aug 21
Royal Palms RV Resort & Campground an amazing place truly words can't describe my experience here on these grounds the staff here went beyond their job recognition to make me feel comfortable Stan went out of his way to make sure that everything was well with me and my RV an amazing Campground and a sight to see if anyone is looking to live in a safe and clean environment with good staff members I highly recommend this place may God continue to... bless these grounds and the staff member here at at Royal Palms RV Resort & Campground may God bless everyone on these groundsread more
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