13:33 24 Jun 22
My wife and I recently purchased a camper from RV One. The staff was incredibly helpful and knowledgeable. Salesman Shawn Rockwood was outstanding, as he made our purchasing experience a very good one! We will certainly be back to visit when it's time for service and/or if we decide to upgrade our camper in the future. We have already recommended RV One Superstore in St. Augustine to our friends and family for their future RV purchases. ... Additional thanks to Robbie in service and Jarred in management.read more
20:07 23 Jun 22
Thank you. I got the right part for the right price. 👍
13:27 23 Jun 22
We bought our travel trailer at a different store closer to where we live and was getting horrible service. We started driving over an hour to come to Saint Augustine To have our trailer serviced And warranty work done and Moe in the service department has been phenomenal. We have had nothing but positive outcomes of coming to the store over the one where we bought it. I would highly recommend purchasing in coming here for all your RV needs.
15:25 08 Jun 22
You guys have been more than helpful I greatly appreciate The advice you gave me Extremely helpful thank you very much And the guys in parts and service extremely knowledgeable thank you very much for all your help and advice
20:26 04 Jun 22
Great RV dealership experience. Shawn Rockwood, our sales guy was knowledgable of all the units we looked at and helped facilitate the deal for the one we purchased. We highly recommend Shawn and RV One in St. Augustine.
17:11 21 May 22
Took our Lance camper here to have some repairs done on it was very satisfied with the customer service and the repairs done.
19:07 20 May 22
Super nice staff. Knowledge and helpful.
18:51 02 May 22
I had a wonderful buying experience here while working with Stan. He introduced me to the benefits of working with RV One and their RV Complete App.It was a good thing too as I went on my way headed out of State. I needed Roadside assistance and went straight to the app. It worked like a charm. I was connected to a technician who made arrangements for me nearby.
20:42 20 Apr 22
I have recently stepped into the RV world, with researching over the past year and my best friend and I purchasing a pull behind camper 6 months ago. We were recently considering trading in and upgrading to a different model and found one at RV One that we were interested in. We spoke with the salesperson, Lou, as well as his finance manager, Jared, and they were both wonderful to work with. They were very straightforward and not pushy, as well... as knowledgeable in their respective positions, and refreshingly they did not treat us like we were just two young dumb girls they could speak to in an arrogant manner or try to facilitate some kind of shady deal over on us. While in the end we chose not to upgrade our camper, it is extremely reassuring to know that if/when we are ever in the market again in the future we feel confident going to RV One to purchase a camper.read more
18:42 11 Apr 22
My husband and I were traveling in our Leisure Travel Van from Central Florida to visit family in MD, when it appeared that the generator had gone out, also taking down the RV's house batteries. RV One Superstores, St.Augustine was the nearest repair facility. We drove in, on a very busy Friday morning, and my husband explained the problem. The Service Manager kindly came out and discovered the issue was a faulty generator switch. He... showed my husband how to make it work so we could continue on our trip and until we could get back home and have it replaced. We are grateful that we could continue on our trip and are very happy to highly recommend RV Superstores St. Augustine for quality service.read more
20:35 06 Apr 22
This is the second RV we have purchased from RV one actually bought it in the Orlando store but you St Augustine as are servicing dealer everything is always done well here the gentleman Mo and the service department runs the show
19:01 05 Apr 22
I purchased 2 pull campers from another dealer.I Bought Extended warranties for both them. When the campers needed warranty work. They put me on the Back Burner. 3 month wait list or waiting for months too get my camper back during season. I then bought a pop up top Truck camper. I had too go to the Factory direct to buy it because FLA don't sell them. Their popular out west for off road Cattle Cowboy use with the low profile top. For Non... toppling off the grid. So I then had too buy an Extended warranty from my original Dealer on Fla, $3G.When it broke down. Said other dealership I bought my 2 Campers from wanted me too wait like 3 months to get it in. I guess because I didn't purchase the Truck camper there, because they don't deal with them and it was Even the same Brand?So now I called RV superstore service in St Augustine and I spoke too Moe in service. Very Professional and sharp. I explained my situation to him. He said bring it in In a couple of Days. It was done like In One day and covered under my Ex warranty. No putting me on the back Burner, no asking if I bought it there, no damage and nothing missing, like I'm used too these days at every dealership. With their signs, not responsible for anything in or too your car?I may just sell all my Campers and get a Giant Lance truck Camper there instead. Thanks Moe!read more
20:07 22 Mar 22
I was treated awesome here have bought many rvs but here they went above and beyond. Especially Jared he was awesome in taking care of any issues. Thanks again guys
12:04 21 Mar 22
My experience at RV One St. Augustine, Florida was outstanding. My sales associate Shawn was extremely knowledgeable with Class C motorhomes, every question I had he was able to answer it in a complete and thorough response, his no pressure approach to assisting a customer with an RV made my experience a pleasurable one. Also working with the general manager, the finance representative and the service representative that did my walk through... the day of pickup was also a very professional and enjoyable experience. Thank you RV One!read more
19:07 13 Mar 22
Vincent was awesome! He even stayed late so I could pick up antifreeze for my camper! He was very accommodating and nice. Thank you, Vincent, for your help.Steve M.
22:50 01 Mar 22
Very friendly and professional service. I take my rv there wherever I need service.
01:40 24 Feb 22
Stan was great in helping us get a start on choosing all the options we have available to us.
12:34 23 Feb 22
Just wanted to let you know about my visit to RV One in St. Augustine. Hats Off to the concern for my safety. Thank You Robbie, not only for hooking me up to your Mechanic who explained my situation & Fixed the problem. But for your patience in a very busy day. Highly recommend this service department. Thank You again . Cathy
20:05 17 Feb 22
I can't say enough good things about Vincent in the parts department, my 2021 precept has been a bit buggy to say the least and between my dealership not returning phone calls and Jayco putting out sub par units to say the least. It's nice to know someone still tries to do the right thing. He got my part ordered and in and I still have not heard from my dealership, so when we get back to Indiana not only am I'm out over 1k outta my pocket all... warranty work. There's still need to replace windows and entrance door most of all the refrigerator door they said they fixed b4 we left. Never should have paid cash.read more
00:35 04 Feb 22
It's great RV store friendly staff got Anything you need
14:34 03 Feb 22
Great service. Parts department spent consideral time finding parts I needed and diagrams for my repair .Vincent was also able to locate another item we wanted to buy and get it shipped there. Good in these trying times.A1
01:04 02 Feb 22
Although we did not purchase our RV from RV One, the Service Department has been exceptionally helpful with the issues we have had.I am sure other Service Departments would have just told us there was nothing they could do to help us with some of the factory problems we were dealing with.It is very refreshing to have such excellent customer service!You guys have been awesome!Thank you so very much!
01:07 30 Jan 22
We had picked up our Northpoint 382flrb this morning. When we arrived to our destination 3 hours later, we had a problem with the auto level, where it was not working. Called RV One in St Augustine where we had purchased and had the pleasure of getting in contact with Moe in service. The outside control panel was not working so now had me go inside to the main pad, where he talked me thru being able to reset the system and be able to do the... Auto level inside. Thank you Moe, we appreciate your expertise you gave us today. Was a pleasure. Sincerely, Ken Dennisread more
19:33 27 Jan 22
My wife and I left home in our 2021 Jayco White Hawk travel trailer on 1/22/22 destined for the Gulf Coast of Florida. On 1/25/22, at our last stop in South Carolina, a faucet connection failed and flooded our camper. A quick call to Jayco, put us in touch with RV One Superstore in St. Augustine, FL, a Jayco Dealer and Service Center. I spoke with Robbie, the Service Manager, who instructed me to visit the store when we arrive in town to... determine best how to proceed. We arrived at the store with our camper on the morning of 1/27/22 and was greeted by Robbie and Moe who quickly developed a repair plan and had us on our way in less than 2 hours. Given the current pandemic issues with supply and demand, worker shortages and a busy travel season, we could not have asked for better service from the RV One Team at St Augustine. My wife and I considered ending our trip and heading for home but Robbie & Moe and their teams came through for us with flying colors and we are back on our travel plan once again. We cant thank those guys enough!read more
16:15 07 Jan 22
Always a pleasure to work with the Service Dept...Robbie, Alyce, Vincent, Mo, and Randy!Knowledgeable, helpful..couldn't ask for much more!
00:35 23 Dec 21
The gentleman behind the parts counter was very friendly and helpful
20:08 10 Dec 21
Super nice staff. Very helpful and good urgency to aquire the specific unit I was looking for
23:33 09 Dec 21
RV One is phenomenal with their customer service and have a large selection of RVs. Thank you RV One 👍🏼
13:19 06 Dec 21
We’ve purchased many campers over the years & this dealer by far has been the easiest experience ever. From sales to trade in they were great. Upfront about everything & no hidden cost ( there dealer fee is way cheaper than others. I can’t speak about the Gainesville location as no one would pick up the phone. So we drove further to this location and i am so glad we did! They were great and actually knew about the units they were selling. Ended... up with a jayco Seneca. Thanks again!read more
04:33 05 Dec 21
Colin was very informative and knowledgeable about the products. Showed us RVs that specifically met our needs. He didn't try to oversell us. His great attitude made it an easy decision to purchase from RV One.
13:33 24 Nov 21
Service Mgr, Robbie took my call yesterday regarding an electrical issue with my Lance Truck Camper. With service appointments running into December, Robbie agreed to help troubleshoot the issue this morning as we were 2400 miles from home. Within 20 mins he diagnosed the issue and had us back on the road. 5-Star Service. If your near St. Augustine, stop by and give them your business.
21:16 21 Nov 21
This is our first time and we had a great experience buying our first RV at RVOne St Augustine. Anna was our salesperson, she helped us to find the right motorhome, guided us through everything, she is very knowledgeable and helpful, we are absolutely happy with the deal we’ve got, will definitely come back!
10:37 11 Nov 21
01:21 31 Oct 21
My experience with Colin Travis at RV One St. Aug was successful from start to finish. He is very energetic, honest, and knowledgeable about travel campers, in my case, and the weight restrictions for my vehicle. He was helpful and informative with products/accessories to help make my camping experiences safe and fun. I am completely satisfied with Colin's excellent customer service skills and expertise in recreation vehicles. I felt... comfortable calling or texting with any concerns along the process of purchasing a Free Solo. He always responded promptly and/or could answer all my questions or concerns. Best of luck to Colin in his endeavors at RV One!read more
02:51 19 Oct 21
Soon IL be going back in. There they have everything Yu need
11:20 15 Oct 21
We have a 2021 Jayco Eagle HT that we purchased in January at a sister dealership in SC. We noticed a problem, called factory and they directed us to nearest dealership which was one in St Augustine. The factory rep had called and spoken with service dept and then had us follow up with scheduling an appointment. We were connected with a very knowledgeable young man named Mo. Because of our issue and having had spoken with factory, he wanted... to schedule a time when he would be on site. Our experience from the first phone call until we picked up rig has been excellent. It is so refreshing to find someone of their word and Mo has been just that. Repairs were done expertly and to our satisfaction in a timely manner. We could not be more pleased. Thank you Mo and RV One!read more
21:33 11 Oct 21
Called and spoke with Shawn Rockwood regarding a Lance 2375 and some of the options available for ordering one. He was super helpful on phone, answering as many questions as possible during the call.Then upon visiting RV One, Shawn met my wife and I and walked us through a few of the models that were present on site and discussed the changes that were occurring with Lance for the 2022 model year.After the viewing, discussions and addressing... the concerns we have had with our past RV dealership, we signed our order for our new Lance RV and look forward to receiving it (not looking forward to the wait, but that is outside of their hands). Look into forward to picking up our unit, and as with any RV service, not looking forward to any, but do believe that we will have a much improved service relationship compared to our former RV dealership.Failed to mention that in no time during the entire time did we feel like we were pressured into anything, we both walked to our truck and almost said together said wow, this was nothing like the last times. I compliment Shawn for making us feel that way.Thanks Jonathan and Sharonread more
23:25 02 Sep 21
The person they sent to help us was really knowledgeable and solved and resolved our Robles with the stuck slide unit in minutes whereas the earlier repair person sent out by my insurance company could not resolve the problem - highly recommend this company for RV services!!!
17:17 01 Sep 21
If I could give them more than 5 stars I would. The care, compassion, and urgency for our situation was far above 5 star. Robbie and the service department really went above and beyond. I'm thankful I left my rig in such great hands.
01:28 13 Aug 21
Brought our new 2021 Lance 975 truck camper home today, wrapping up a wonderful experience. We were lucky to get Sarah King as our salesperson who was super friendly (yes, salespeople are mostly friendly, they want our business) BUT she was also responsive and helpful with every question we had before our trip up from Okeechobee to negotiate and sign the paperwork, (she even went in on her day off to get answers to some of my questions!) and... equally as responsive and helpful with the questions we had after that meeting while waiting for our pickup/demo day. THAT is the salesperson I pick every time, hands down. No pressure, no stress, just helpful. Ask for her!!Then, fast forward to today, we had the pleasure to work with Ethan as our truck was serviced to install the tie-downs & fastguns and the camper demo in which he went over EVERY. SINGLE. DETAIL. as many times as we needed, and answering every question we had to ensure we were comfortable with handling our new truck camper on our future excursions. This guy knows his stuff! Friendly, knowledgeable, energetic, patient, and even asked to take our picture for us after 7 hours of working with us... thanks Ethan!The other staff was friendly and helpful too. Thanks to Matt, Robbie, Gavin and the others that I failed to catch their names... highly recommend this dealership and will definitely pass their info along to anyone we know who is in the market for an RV.read more
17:21 07 Aug 21
Best RV dealership around. Best customer service.
15:30 01 Aug 21
Royal Palms RV Resort & Campground an amazing place truly words can't describe my experience here on these grounds the staff here went beyond their job recognition to make me feel comfortable Stan went out of his way to make sure that everything was well with me and my RV an amazing Campground and a sight to see if anyone is looking to live in a safe and clean environment with good staff members I highly recommend this place may God continue to... bless these grounds and the staff member here at at Royal Palms RV Resort & Campground may God bless everyone on these groundsread more
22:01 17 Jul 21
First off Shawn was our salesman, very respectful and attentive to my needs and desires. The GM was very nice and helpful. Gave me a fair price for my mustang. Financing was also very helpful and the process was super easy. My tech was Ethan and he was the tech that went through the vehicle first then taught me everything I needed to know. I had an excellent experience and I was so happy with everyone that was connected to my purchase. Thank... you RV-ONE!!!!read more
14:03 13 Jul 21
The team at RV One in St. Augustine location were great Anna was the sales person Jared the sales manager and his team was extremely helpful I am sorry I can not remember his name the gentlemen that did the walk through and help us to transfer the items from my old rv into the new one was also extra helpful and knowledgeable also the entire staff is extra dog friendly and that his a big deal to RV owners and a big thank you to the entire staff... at the RV one location in St. Augustineread more
19:31 11 Jul 21
Loved the rv we bought good service polite salesman
02:03 11 Jul 21
We found an RV in the internet that we like. Send an email. Stan call us , we set an appointment for today. It was an excellent service. Carl in the finance service was also excellent. We fell so relax during the whole process. They answered all our questions. We are newbies so we had a lot to ask 😆
00:37 07 Jul 21
20:46 27 Jun 21
Had excellent experience with Shawn. Explained a information. And pleasant and good attitude.
18:20 18 Jun 21
Very friendly, no pressure.
18:56 05 Jun 21
Friendly, helpful, and courteous staff. Good collection of supplies.
19:43 02 Jun 21
02:03 31 May 21
Amazing! We were passing through with our new RV and needed repair while on the road. Robby, the service advisor, got us in for a SAME DAY appointment on Friday of MEMORIAL DAY WEEKEND. Randy, the RV technician was very helpful. Definitely would recommend RV one for repair service and would buy my next RV here.
11:34 26 May 21
After visiting several RV dealerships with lackluster results in todays RV market, our last stop of the day was at RV One. We met a salesman named Stan who despite nearing closing time took us around the lot to explore the inventory. We found an RV trailer on the lot that we liked but it had just sold. Stan did a search and found the same make and model at another store in state which took a few days to transport to the St Augustine location for... us to inspect. We bought the unit for a great deal and without all the junk fees other dealerships wanted to charge saving us a lot of money. Randy did an outstanding job with our demo, taking his time to show us the features of the RV and providing great advice. We are very satisfied with our purchase.read more
18:00 17 May 21
They had what we needed and they were very knowledgeable
21:17 14 May 21
It is always a pleasure working with the staff at this location I find my experiences here to be pleasurable especially when working with Felicia or Penny ... Always very professional, personable and very knowledgeable I definitely recommend
13:08 12 May 21
These guys really helped me out with my airstream abc did a great job repairing everything wrong on it in a timely manner! I would recommend them over any dealership in north Florida!
21:36 11 May 21
Great staff. Excellent experience.
23:19 16 Apr 21
Very helpful and decent prices
14:47 08 Apr 21
Helped us out with some warranty issues! Service was very helpful and completed job in timely manner. Would recommend this dealer.
20:22 26 Mar 21
Imagine this if you can. We drive into RV One on Wednesday, explain the problem with our coach to Robbie and that we have a time constraint, he says he had a cancellation for Thursday, we bring it in on Thursday, they actually fixed the problem and called us the same day to let us know it was ready. We picked it up today. In the 7 years we've been driving motorhomes, we never had service like this. Thank you RV One. We will definitely be... repeat customers.read more
23:46 24 Mar 21
Great place. Staff is friendly, accomodating and knowledgeable.
23:31 23 Mar 21
Cristine Davis in the title department was AMAZING!!! If I could leave 10 stars I would have. She went above and beyond and helped us with a very complex, multi state, title issue. Stating that the issue was complex is an understatement. Cristine was pleasant, helpful, and is a problem solver. We are beyond grateful. Thank You Cristine!!!
23:16 23 Mar 21
Excellent service. Ask for Randy.
21:52 21 Mar 21
Great customer service Robbie behind the counter is outstanding
14:08 21 Mar 21
Bought a Lance from RV 1 and was very impressed by the whole experience. Our salesman was Shawn Rockwood and he took great care of us!! Part's department was extremely helpful as well. When we picked up our unit we met a service technician named peanuts and he walked through all are questions with patients. Thank you RV1 team for our RV experience. ARMAND AND CELESTE LACROIX
16:09 09 Mar 21
Great place ! I worked with Stan in Sales and the Finance team was great 👍. Dave gave me the demonstration and we went over everything. I recommend RV ONE .0 I must add, now that I have actually moved into my 2019 Coleman Apex Ultralight. Go over every nook and cranny with Service before driving off. There was so many things I needed to ask about. Also the clean up crew did nothing I ask during the Demonstration. Very dissatisfied that... I had to spend time cleaning before I could set up home. Inspect every screw. Many were missing. But I will deal. Upgraded from the tent I was living in. Times are bad for many Americans. Even us elderly. Check behind the Service department here, they tend to dismiss you. Even when THEY lock your keys in your camper then question you !! Jeez people. I spent money to pay your salary, remember ? Stan in Sales is still an Angel though and Finance Department was good.read more
21:16 26 Feb 21
Talked to someone in parts. They were very friendly and helpful. If I lived in the area I would definitely go back.
20:17 21 Feb 21
Shawn was amazing
21:00 19 Feb 21
Love my new Toy hauler. Great crew with no “ hard sales pressure “. The walk thru was great, no issues. Parts dept. was friendly. Nice relaxed vibe. I already sent my buddy, he also bought one ! Let’s camp !
20:47 18 Feb 21
Had a great time , staff is all very helpful and very nice , yes i would recomand this place for your RV shopping
23:04 05 Jan 21
Nice dealership. Stopped in just to look and it was a pleasant experience. No pressure. Got to look around without anyone trying to sell. Lots of mid to full size trailers and rvs. Was able to get some info for a trailer I was interested in that was on sale.
17:42 05 Jan 21
The staff is organized
15:40 27 Nov 20
RV One in St. Augustine Florida has been an absolute pleasure to work with. We visited multiple RV dealers and RV One was one of 2 to treat us with respect and walk us through every aspect of owning a new RV. As a young couple buying our first RV this made a tremendous impact on our decision. From the sales girl Sarah, the manager James, the finance man Karl, to service after the sale with Moe, EVERYONE has been amazing. We highly recommend RV... One.read more
20:30 18 Nov 20
Super nice people
19:13 17 Nov 20
I went there today to buy propane and had a very pleasant experience. A younger man who had recently started working there several months ago helped me. This was my first visit and it is nice to go to a place where they have the right attitude. He was a very knowledgeable, kind, considerate, helpful person. I live in Orlando where nobody know how to treat people nice at most of the RV dealerships.
15:50 15 Oct 20
We recently purchased a camper from Stan and team, and it has been a great experience from start to finish and beyond. We are a couple trips in and love our camper, and Stan/team are still willing to assist us with any questions that we have. Great experience and we highly recommend them.
Justin N. Kohrs
16:21 09 Oct 20
WOW!!! In 20+ years of RVing I have never experienced the quality of service I received from the amazing Team at RV One! No problem to big or too small for them to solve.
18:02 08 Oct 20
I purchased a luxury motorhome from RV One St. Augustine, and continue to be impressed with service after the sale. We had a couple of "we owe" items with the sale which are all but complete, and a few electrical service items which were fixed at no cost to me.Good RV Service is hard to find, but I bet, James, Michael, Robby, and Matt, and the gang will take care of you.Looking for a new coach or RV, ask for Kevin...hes a good guy and goes... the extra mile.read more
19:44 06 Oct 20
Let me start by say, I feel that how you treat a customer is everything. Great service from a company starts with treating the customer as the only customer they have at that moment in time. From the first day we looked at the Seneca 37K to the day we picked up our new "home-on-wheels," we felt as the only customer they had. The day we did our demo walk-through I watched another family pick up there new home and they received the same... treatment. First class service! I recommend you take a chance and stop by and see what they can do for you and your family.read more
23:16 30 Sep 20
Omg it was great was greeted by Sarah king we were blessed after visiting a few rv dealers that was not so great. Very good at her job about the travel trailers Knew all the guestion we had for her and we r first time buyers. We will buy off Sarah ty girl we learned so much about buying a travel trailer see u soon girl. From The two retired sisters that are on a adventure to enjoy are life together ty sarah
00:48 19 Sep 20
14:10 08 Sep 20
2015 Newmar & GR8 RV One Super Store Team:Sheri, my wife & I enjoyed the Entire Team at RV One. From the receptionist, Amber Curry to the finance guy Matt Brazell!! The Entire Team, soup to nuts. The receptionist handed us off to Michael/RV One Sales Manager, then to Shawn Rockwood/RV One Sales Person, then finally over to Matt Brazell/Finance. The product we bought was a 2015 Newmar motorhome with 38,000+ miles on a diesel A Class, sez a... lot! Sez a lot about the motorhome and the folks selling a Class product.Supporting Staff:Other notable mentions, the detail guys Ron and Richard. They gave us ideas on how to dress up the 2015 Newmar motorhome, in keeping it looking nice for many years to come. Randall walked Sheri and me through the operation of our new 2015 Newmar motorhome. Very knowledgeable and patient young man. We had lots of questions, Randall answered them all and gave instructional pointers to follow, such as fluid changes and service. Again, soup to nuts! We took ownership on 9/4/2020. Thank You , RV One Super Store Teamread more
17:54 01 Sep 20
Used them for service on an older travel trailer about 5 years ago when they were Ocean Grove. They did a great job. So, when I needed service on my new travel trailer, I was happy to see the same faces in service now that they are RV One. Moe and Robbie are great to deal with.I've used them three times since the RV One buy out. Once for parts, once for a window leak and again for routine maintenance. All three times were great.If you want... quality work, friendly service and guidance, go to RV One in St Augustine and ask for Moe or Robbie. Quick turn around and good work. This team was recommended to me by a friend 5 years ago when I first went there. They continue to provide quality service. Rare commodity these days.Met Vince today when I needed propane. He does a good job to. Quality people make the difference.read more
18:35 03 Aug 20
They are so helpful and personable.
18:29 03 Aug 20
Unbelievable experience!!! The best was the knowledge and unbelievable World Class Premier Customer Service I received from Sarah!!!I will recommend RV One to everyone I know, however I’ll recommend they only consult with Sarah because she represents the RV One brand to the optimum!!!Thank you Sarah!!!