Testimonials

Carla Craig
Carla Craig
02:51 19 Oct 21
Soon IL be going back in. There they have everything Yu need
Karen Trammell
Karen Trammell
11:20 15 Oct 21
We have a 2021 Jayco Eagle HT that we purchased in January at a sister dealership in SC. We noticed a problem, called factory and they directed us to nearest dealership which was one in St Augustine. The factory rep had called and spoken with service dept and then had us follow up with scheduling an appointment. We were connected with a very knowledgeable young man named Mo. Because of our issue and having had spoken with factory, he wanted... to schedule a time when he would be on site. Our experience from the first phone call until we picked up rig has been excellent. It is so refreshing to find someone of their word and Mo has been just that. Repairs were done expertly and to our satisfaction in a timely manner. We could not be more pleased. Thank you Mo and RV One!read more
Jonathan Tripp
Jonathan Tripp
21:33 11 Oct 21
Called and spoke with Shawn Rockwood regarding a Lance 2375 and some of the options available for ordering one. He was super helpful on phone, answering as many questions as possible during the call.Then upon visiting RV One, Shawn met my wife and I and walked us through a few of the models that were present on site and discussed the changes that were occurring with Lance for the 2022 model year.After the viewing, discussions and addressing... the concerns we have had with our past RV dealership, we signed our order for our new Lance RV and look forward to receiving it (not looking forward to the wait, but that is outside of their hands). Look into forward to picking up our unit, and as with any RV service, not looking forward to any, but do believe that we will have a much improved service relationship compared to our former RV dealership.Failed to mention that in no time during the entire time did we feel like we were pressured into anything, we both walked to our truck and almost said together said wow, this was nothing like the last times. I compliment Shawn for making us feel that way.Thanks Jonathan and Sharonread more
eric Wood
eric Wood
23:25 02 Sep 21
The person they sent to help us was really knowledgeable and solved and resolved our Robles with the stuck slide unit in minutes whereas the earlier repair person sent out by my insurance company could not resolve the problem - highly recommend this company for RV services!!!
Jeffrey Zumbahlen
Jeffrey Zumbahlen
17:17 01 Sep 21
If I could give them more than 5 stars I would. The care, compassion, and urgency for our situation was far above 5 star. Robbie and the service department really went above and beyond. I'm thankful I left my rig in such great hands.
Deanna Morris
Deanna Morris
01:28 13 Aug 21
Brought our new 2021 Lance 975 truck camper home today, wrapping up a wonderful experience. We were lucky to get Sarah King as our salesperson who was super friendly (yes, salespeople are mostly friendly, they want our business) BUT she was also responsive and helpful with every question we had before our trip up from Okeechobee to negotiate and sign the paperwork, (she even went in on her day off to get answers to some of my questions!) and... equally as responsive and helpful with the questions we had after that meeting while waiting for our pickup/demo day. THAT is the salesperson I pick every time, hands down. No pressure, no stress, just helpful. Ask for her!!Then, fast forward to today, we had the pleasure to work with Ethan as our truck was serviced to install the tie-downs & fastguns and the camper demo in which he went over EVERY. SINGLE. DETAIL. as many times as we needed, and answering every question we had to ensure we were comfortable with handling our new truck camper on our future excursions. This guy knows his stuff! Friendly, knowledgeable, energetic, patient, and even asked to take our picture for us after 7 hours of working with us... thanks Ethan!The other staff was friendly and helpful too. Thanks to Matt, Robbie, Gavin and the others that I failed to catch their names... highly recommend this dealership and will definitely pass their info along to anyone we know who is in the market for an RV.read more
Penny Scott
Penny Scott
17:21 07 Aug 21
Best RV dealership around. Best customer service.
George Serrano
George Serrano
15:30 01 Aug 21
Royal Palms RV Resort & Campground an amazing place truly words can't describe my experience here on these grounds the staff here went beyond their job recognition to make me feel comfortable Stan went out of his way to make sure that everything was well with me and my RV an amazing Campground and a sight to see if anyone is looking to live in a safe and clean environment with good staff members I highly recommend this place may God continue to... bless these grounds and the staff member here at at Royal Palms RV Resort & Campground may God bless everyone on these groundsread more
Ray Bezares
Ray Bezares
22:01 17 Jul 21
First off Shawn was our salesman, very respectful and attentive to my needs and desires. The GM was very nice and helpful. Gave me a fair price for my mustang. Financing was also very helpful and the process was super easy. My tech was Ethan and he was the tech that went through the vehicle first then taught me everything I needed to know. I had an excellent experience and I was so happy with everyone that was connected to my purchase. Thank... you RV-ONE!!!!read more
Michael Lesko
Michael Lesko
14:03 13 Jul 21
The team at RV One in St. Augustine location were great Anna was the sales person Jared the sales manager and his team was extremely helpful I am sorry I can not remember his name the gentlemen that did the walk through and help us to transfer the items from my old rv into the new one was also extra helpful and knowledgeable also the entire staff is extra dog friendly and that his a big deal to RV owners and a big thank you to the entire staff... at the RV one location in St. Augustineread more
Michelle
Michelle
19:31 11 Jul 21
Loved the rv we bought good service polite salesman
Selhis Amador
Selhis Amador
02:03 11 Jul 21
We found an RV in the internet that we like. Send an email. Stan call us , we set an appointment for today. It was an excellent service. Carl in the finance service was also excellent. We fell so relax during the whole process. They answered all our questions. We are newbies so we had a lot to ask 😆
Roy Cox
Roy Cox
00:37 07 Jul 21
Great staff.
Holly Hilliard
Holly Hilliard
20:46 27 Jun 21
Had excellent experience with Shawn. Explained a information. And pleasant and good attitude.
Randy Coffman
Randy Coffman
18:20 18 Jun 21
Very friendly, no pressure.
Michael Hydorn
Michael Hydorn
18:56 05 Jun 21
Friendly, helpful, and courteous staff. Good collection of supplies.
Howard Olds
Howard Olds
19:43 02 Jun 21
Very clean
Juan Chavez
Juan Chavez
02:03 31 May 21
Amazing! We were passing through with our new RV and needed repair while on the road. Robby, the service advisor, got us in for a SAME DAY appointment on Friday of MEMORIAL DAY WEEKEND. Randy, the RV technician was very helpful. Definitely would recommend RV one for repair service and would buy my next RV here.
M McMillan
M McMillan
11:34 26 May 21
After visiting several RV dealerships with lackluster results in todays RV market, our last stop of the day was at RV One. We met a salesman named Stan who despite nearing closing time took us around the lot to explore the inventory. We found an RV trailer on the lot that we liked but it had just sold. Stan did a search and found the same make and model at another store in state which took a few days to transport to the St Augustine location for... us to inspect. We bought the unit for a great deal and without all the junk fees other dealerships wanted to charge saving us a lot of money. Randy did an outstanding job with our demo, taking his time to show us the features of the RV and providing great advice. We are very satisfied with our purchase.read more
Karen Squires
Karen Squires
18:00 17 May 21
They had what we needed and they were very knowledgeable
sharon smithasl
sharon smithasl
21:17 14 May 21
It is always a pleasure working with the staff at this location I find my experiences here to be pleasurable especially when working with Felicia or Penny ... Always very professional, personable and very knowledgeable I definitely recommend
Andrew Fail
Andrew Fail
13:08 12 May 21
These guys really helped me out with my airstream abc did a great job repairing everything wrong on it in a timely manner! I would recommend them over any dealership in north Florida!
Edgar Villamil
Edgar Villamil
21:36 11 May 21
Great staff. Excellent experience.
Martin Flannery
Martin Flannery
23:19 16 Apr 21
Very helpful and decent prices
T Beaulieu
T Beaulieu
14:47 08 Apr 21
Helped us out with some warranty issues! Service was very helpful and completed job in timely manner. Would recommend this dealer.
Carol Hafner
Carol Hafner
20:22 26 Mar 21
Imagine this if you can. We drive into RV One on Wednesday, explain the problem with our coach to Robbie and that we have a time constraint, he says he had a cancellation for Thursday, we bring it in on Thursday, they actually fixed the problem and called us the same day to let us know it was ready. We picked it up today. In the 7 years we've been driving motorhomes, we never had service like this. Thank you RV One. We will definitely be... repeat customers.read more
Tom H
Tom H
23:46 24 Mar 21
Great place. Staff is friendly, accomodating and knowledgeable.
Alyson Fowler
Alyson Fowler
23:31 23 Mar 21
Cristine Davis in the title department was AMAZING!!! If I could leave 10 stars I would have. She went above and beyond and helped us with a very complex, multi state, title issue. Stating that the issue was complex is an understatement. Cristine was pleasant, helpful, and is a problem solver. We are beyond grateful. Thank You Cristine!!!
Stephen Moses
Stephen Moses
23:16 23 Mar 21
Excellent service. Ask for Randy.
louis garcia
louis garcia
21:52 21 Mar 21
Great customer service Robbie behind the counter is outstanding
ARMAND Lacroix
ARMAND Lacroix
14:08 21 Mar 21
Bought a Lance from RV 1 and was very impressed by the whole experience. Our salesman was Shawn Rockwood and he took great care of us!! Part's department was extremely helpful as well. When we picked up our unit we met a service technician named peanuts and he walked through all are questions with patients. Thank you RV1 team for our RV experience. ARMAND AND CELESTE LACROIX
1stHawk Feathers54
1stHawk Feathers54
16:09 09 Mar 21
Great place ! I worked with Stan in Sales and the Finance team was great 👍. Dave gave me the demonstration and we went over everything. I recommend RV ONE .0 I must add, now that I have actually moved into my 2019 Coleman Apex Ultralight. Go over every nook and cranny with Service before driving off. There was so many things I needed to ask about. Also the clean up crew did nothing I ask during the Demonstration. Very dissatisfied that... I had to spend time cleaning before I could set up home. Inspect every screw. Many were missing. But I will deal. Upgraded from the tent I was living in. Times are bad for many Americans. Even us elderly. Check behind the Service department here, they tend to dismiss you. Even when THEY lock your keys in your camper then question you !! Jeez people. I spent money to pay your salary, remember ? Stan in Sales is still an Angel though and Finance Department was good.read more
Ken Mulvey
Ken Mulvey
21:16 26 Feb 21
Talked to someone in parts. They were very friendly and helpful. If I lived in the area I would definitely go back.
Kevin Todd
Kevin Todd
20:17 21 Feb 21
Shawn was amazing
joe byerley
joe byerley
21:00 19 Feb 21
Love my new Toy hauler. Great crew with no “ hard sales pressure “. The walk thru was great, no issues. Parts dept. was friendly. Nice relaxed vibe. I already sent my buddy, he also bought one ! Let’s camp !
Virtude Pereira
Virtude Pereira
20:47 18 Feb 21
Had a great time , staff is all very helpful and very nice , yes i would recomand this place for your RV shopping
Jason Raper
Jason Raper
23:04 05 Jan 21
Nice dealership. Stopped in just to look and it was a pleasant experience. No pressure. Got to look around without anyone trying to sell. Lots of mid to full size trailers and rvs. Was able to get some info for a trailer I was interested in that was on sale.
clint richardson
clint richardson
17:42 05 Jan 21
The staff is organized
Justin Freeman
Justin Freeman
15:40 27 Nov 20
RV One in St. Augustine Florida has been an absolute pleasure to work with. We visited multiple RV dealers and RV One was one of 2 to treat us with respect and walk us through every aspect of owning a new RV. As a young couple buying our first RV this made a tremendous impact on our decision. From the sales girl Sarah, the manager James, the finance man Karl, to service after the sale with Moe, EVERYONE has been amazing. We highly recommend RV... One.read more
Mac McConnell
Mac McConnell
20:30 18 Nov 20
Super nice people
rick miles
rick miles
19:13 17 Nov 20
I went there today to buy propane and had a very pleasant experience. A younger man who had recently started working there several months ago helped me. This was my first visit and it is nice to go to a place where they have the right attitude. He was a very knowledgeable, kind, considerate, helpful person. I live in Orlando where nobody know how to treat people nice at most of the RV dealerships.
Ricky Alegria
Ricky Alegria
15:50 15 Oct 20
We recently purchased a camper from Stan and team, and it has been a great experience from start to finish and beyond. We are a couple trips in and love our camper, and Stan/team are still willing to assist us with any questions that we have. Great experience and we highly recommend them.
Justin N. Kohrs
Justin N. Kohrs
16:21 09 Oct 20
WOW!!! In 20+ years of RVing I have never experienced the quality of service I received from the amazing Team at RV One! No problem to big or too small for them to solve.
Ray Conway
Ray Conway
18:02 08 Oct 20
I purchased a luxury motorhome from RV One St. Augustine, and continue to be impressed with service after the sale. We had a couple of "we owe" items with the sale which are all but complete, and a few electrical service items which were fixed at no cost to me.Good RV Service is hard to find, but I bet, James, Michael, Robby, and Matt, and the gang will take care of you.Looking for a new coach or RV, ask for Kevin...hes a good guy and goes... the extra mile.read more
Chad Schulze
Chad Schulze
19:44 06 Oct 20
Let me start by say, I feel that how you treat a customer is everything. Great service from a company starts with treating the customer as the only customer they have at that moment in time. From the first day we looked at the Seneca 37K to the day we picked up our new "home-on-wheels," we felt as the only customer they had. The day we did our demo walk-through I watched another family pick up there new home and they received the same... treatment. First class service! I recommend you take a chance and stop by and see what they can do for you and your family.read more
Patricia Hackley
Patricia Hackley
23:16 30 Sep 20
Omg it was great was greeted by Sarah king we were blessed after visiting a few rv dealers that was not so great. Very good at her job about the travel trailers Knew all the guestion we had for her and we r first time buyers. We will buy off Sarah ty girl we learned so much about buying a travel trailer see u soon girl. From The two retired sisters that are on a adventure to enjoy are life together ty sarah
Donna Labbe
Donna Labbe
00:48 19 Sep 20
Great deals
Sheri Cobb
Sheri Cobb
14:10 08 Sep 20
2015 Newmar & GR8 RV One Super Store Team:Sheri, my wife & I enjoyed the Entire Team at RV One. From the receptionist, Amber Curry to the finance guy Matt Brazell!! The Entire Team, soup to nuts. The receptionist handed us off to Michael/RV One Sales Manager, then to Shawn Rockwood/RV One Sales Person, then finally over to Matt Brazell/Finance. The product we bought was a 2015 Newmar motorhome with 38,000+ miles on a diesel A Class, sez a... lot! Sez a lot about the motorhome and the folks selling a Class product.Supporting Staff:Other notable mentions, the detail guys Ron and Richard. They gave us ideas on how to dress up the 2015 Newmar motorhome, in keeping it looking nice for many years to come. Randall walked Sheri and me through the operation of our new 2015 Newmar motorhome. Very knowledgeable and patient young man. We had lots of questions, Randall answered them all and gave instructional pointers to follow, such as fluid changes and service. Again, soup to nuts! We took ownership on 9/4/2020. Thank You , RV One Super Store Teamread more
Henry Rowe
Henry Rowe
17:54 01 Sep 20
Used them for service on an older travel trailer about 5 years ago when they were Ocean Grove. They did a great job. So, when I needed service on my new travel trailer, I was happy to see the same faces in service now that they are RV One. Moe and Robbie are great to deal with.I've used them three times since the RV One buy out. Once for parts, once for a window leak and again for routine maintenance. All three times were great.If you want... quality work, friendly service and guidance, go to RV One in St Augustine and ask for Moe or Robbie. Quick turn around and good work. This team was recommended to me by a friend 5 years ago when I first went there. They continue to provide quality service. Rare commodity these days.Met Vince today when I needed propane. He does a good job to. Quality people make the difference.read more
Matt King
Matt King
18:35 03 Aug 20
They are so helpful and personable.
Chris
Chris
18:29 03 Aug 20
Unbelievable experience!!! The best was the knowledge and unbelievable World Class Premier Customer Service I received from Sarah!!!I will recommend RV One to everyone I know, however I’ll recommend they only consult with Sarah because she represents the RV One brand to the optimum!!!Thank you Sarah!!!
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