23:42 25 Mar 23
For the last few years I have been having hard time pulling the trigger and identifying the perfect travel trailer for my family and I. About 2 months ago I went to Blue Compass, previously RV One and met Shawn Rockwood. I can't say enough nice things about how thorough, knowledgeable, helpful, and pleasant to work with this gentleman and his sales manager, finance manager, and service and parts department. Shawn and his team helped us through... the decision making process and answered every question about this Jayco Jay flight. I highly recommend if you're in the market to go see these guys.read more
17:59 23 Mar 23
Moe in the service dept. Helped us out greatly to address our problem with our BM Pro not responding! Thanks again to them!
13:38 23 Mar 23
Carl was the best sale experience we have had ever. Liz and Mo in the service department went out of their way to help solve a problem that proved to be an impossible, still they tried, best customer service in the RV industry.
13:32 22 Mar 23
Moe and the service department went out of their way to make sure that we did not have to cancel our camping trip due to a problem with our fifth wheel. The service department and the sales department at RV one have always taken good care of us. We have been a customer for about 10 years.
14:40 21 Mar 23
Service team has worked with me and my unforgiving schedule, Alyce has been great - thankfull to have the St, Augustine team to assist with any and all issues that may arise.
11:56 21 Mar 23
17:47 20 Mar 23
Tf;dr My experience at RV One with Moe was unlike any I’ve had at the various RV Repair places around Jacksonville--which have all been horrible.I returned home from a first trip in a new travel trailer and had had trouble with the coupler for ten days straight. My car was attached to the trailer and I was afraid to remove it because I didn’t think it would ever reconnect. I called first thing on a Monday and Moe made time to help me out. With... my previous travel trailer I had tries all of the RV places in town and had nothing but bad experiences; it had been so bad, even having to call with a problem stressed me out. Moe solved my immediate problem and another one. He said I had to take three trips in the new camper before coming in with a warranty repair list (of non0-urgent ones). You can bet he’ll see me again real soon. Highly recommendread more
14:28 10 Mar 23
23:37 09 Mar 23
Great service. Service writer and service manager did an unscheduled emergency repair job for our new jayco redhawk 26m.Excellent service and let us get on our way south.Thank you folks.Bruce and Ann
16:19 06 Mar 23
Moe has always very helpful and reliable over the years! Always goes the extra mile for any troubles I’ve had with our motor home!
Gary Le Veille
21:06 24 Feb 23
Prompt, courtesy service and the job done correctly...the first time!!!And, the staff actually contacts you when they say they will! Kudos to Moe! Thanks dude!!!
23:39 23 Feb 23
Mo in parts was very helpful. Then we meet with Carl, and he was Great.
21:18 22 Feb 23
Best I have ever dealt with .
14:06 19 Feb 23
We were in a jam with our camper. Moe and his team got us in and out within hours. Everything was fixed and we are continuing our trip.
20:41 14 Feb 23
We purchased a travel trailer in a private sale while visiting Florida. We picked it up and started our trip home to Maine. It was swaying so much that we could not even drive the speed limit, very nerve racking and honestly scary. We googled camper service near us. RV one superstore (now Compass) came up. We texted the website, but before they could give an answer we arrived at the store in St Augustine. We knew full well that it was our... problem not theirs, but took a chance and stopped. We went in and explained what was going on. Within 10-15 minutes the sales rep Moe came out and first explained, as well as shown us how to hook up the load equalizer correctly. (The private sale person didn’t show us or didn’t know) the camper also came with a sway bar, but it was never installed. Moe fit us in to install it and had us back on the road in under 2 hours.Great customer service, polite, friendly, took the time to explain as well as show us how to hook up correctly to haul a travel trailer (we were only used to hauling 5th wheels). We truly appreciate what he did for us. Although we have no idea how much this service should cost, we feel the price was very fair as well. Thank you Moe! The world needs more people like you.read more
17:06 07 Feb 23
We had the roof resealed and the body scraped and sealed on our Jayco Greyhawk motorhome. They did a great job and it was done earlier than we expected.Moe, the service advisor, was knowledgeable and courteous. The price came in slightly under his original estimate.We will definitely use this service center for all of our future needs.
19:34 30 Jan 23
Great RV store. Professional sales team and office team for all the details needed to accomplish a win/win trade in and purchase! Very knowledgeable service people who gave me a good orientation to the new unit and answered lots of questions in the days that followed the delivery of my new home on wheels. I can highly recommend the St Augustine RV ONE business...Professional, knowledgeable, courteous at all levels and in every way.
18:16 27 Jan 23
Moe was excellent, knowledgeable and very helpful. He quickly diagnosed the problem and fixed it. Very friendly, too!
12:47 25 Jan 23
Gavin the service manager took care of our travel trailer. Thank you Gavin for keeping us informed every step of the way. We are locals and other service departments were booked out 7 months out but RV one came to the rescue. Warranty issue with our 2022 Scamp. Our Refrigerator is working great and chilling.. Gavin cares about customer service. Ask for him in service. Thank you.
21:35 18 Jan 23
Wanted to give a huge thanks to Shawn Rockwood and the entire team at RV One St Augustine! We met Shawn at the Daytona Speedway where they had brought some units to display during the Coke 400. Well it was raining and we had tossed the idea around of buying an RV so we went over to look. Shawn greeted us and showed us a couple of Class A motor coaches and was extremely informative about all the options and differences all while being not pushy... about a sale- just giving us information. Months later we decided we were going to buy and visited him at RV One St Augustine were he showed us some 5th wheels and trailers. That day we decided 5th wheel was best for us so we left and looked at a few other dealers to see what they had. Luckily we didn't like most of what we saw and experienced a lot of hard sale salespeople. We decided the Jayco Pinnacle 38flgs was for us. After some back and forth, Shawn got us a deal that worked for us and we ordered a new 2023! During the entire process Shawn was non-pushy, professional and kept us inform during every step. Everybody we dealt with was nothing but nice, personable and professional.Shawn- thank you! You made this purchase non stressful and fun!read more
19:14 16 Jan 23
Service was excellent. They took my RV in at the time scheduled and immediately started to work on it. After is was done Moe explained what was done to adjust the hitch and showed me how to install and unhook it. I highly recommend this RV 1!
03:18 15 Jan 23
Best RV Dealership around. Service Department and Parts Department are fast, professional and honest.
00:44 15 Jan 23
I just want to say thank you to Jared, Tyler, and Anna for making my purchase of a popular selling 2022 Jayco JayFlight SLX( STX) 195RB. (Only 4 was left) They went beyond and out their way to get me what I asked for. Even through the process of waiting for it to come in they kept me in the loop until I took possession of it in October 2022. They are great people to work with here in St. Augustine and it was a pleasure doing business with them... at RV One St. Augustine, Fl.read more
20:45 14 Jan 23
I wrote a review back here about RV One in St. Augustine, Fl. I went to look it up and couldn’t find it. A couple of pictures posted but the review couldn’t be found. So less try this again. Again I want to thank Jared,Anna, Tyler and the staff for going out of there way in getting me this new 2022 Jayco SLX( STX) which they didn’t have on the lot but located one at another store and had it shipped to there store to acquire. They didn’t try... and sell me nothing less than what I came for and they made my experience of being a first RV”er something that my family and I are looking forward to doing in the future. I felt very comfortable and satisfied dealing with them and my purchase. They communicated with me during the whole process from start to finish. I can’t say more enough good things about them but they are good people 👌🏽👍🏽👍🏽👍🏽😎😎. Thanks Guys keep up the great work in 2023 as you have done in 2022.read more
17:51 29 Dec 22
We purchased a Thor Delano from a dealer in Tampa. 2 years later my slide quits working and of course it's out of warranty. The place that I bought the RV from has a store in Orange Park but I didn't feel good about taking it there after my last dealings for some warranty issues. Rv1 is right down the road from me so I took it there. I met with Moe in the service department and he explained to me what we needed and gave me an estimate of the... cost. He then gave me an estimate of when the parts would be in so I went ahead and gave him the deposit and a few weeks later just like he said the parts came in. I had planned a trip to South Carolina for over the New Year's weekend. Since it is now the 21st of December I didn't think that I would get it back in time and Moe said that he couldn't guarantee it but he would do everything he could to try to make it happen. Here it is December 29th and I just picked up my RV everything fixed and working great. This is my first experience of dealing with an RV dealer that didn't have your RV for weeks. Moe is a great guy to deal with he tells you like it is and sticks to his word. One other thing the parts came in for less than what we were quoted and they actually took that amount off of my bill. I highly recommend RV1 in St Augustine. If you need service and you're in the St Augustine area be sure to go to RV1 and ask for "Moe".read more
17:17 16 Dec 22
My wife and I had a great experience with our Sales Rep Shawn R. He was very informative, professional, and courteous. We didn't feel pressured at all. I recommend if you are in the market for an RV talk to Shawn.
21:36 09 Dec 22
Got a water pump put in my RV. These guys explained everything to us regarding our warranty great experience! These guys are good at what they do.
17:15 02 Dec 22
Met with Sean. Although we are still looking at various camper options, and have not purchased one yet, our experience at RV One with Sean was excellent. I’ve been in many dealerships and been in sales most of my life, and Sean was very professional, extremely knowledgeable, totally non pushy. Overall a very good experience. If we can find the camper we want I would definitely buy it from Sean at RV One.
17:42 25 Nov 22
01:32 23 Nov 22
We were breaking down our campsite this morning when I noticed my trailer emergency brake cable had split in two. I stopped into RV One and purchased a new cable. Liz and team went above and beyond. They helped me replace the cable in the rain and got us back on the road within ten minutes. Because of their efforts, my family and I were able to safely make our 3.5 hour trip home. Thanks again for all of your efforts RV One team!!
20:59 16 Nov 22
Mike Souza in the parts department is one of those rare finds. He is patient, friendly, professional and courteous. He went over and above to help find the right parts for our Airstream trailer. Mike has convinced me to bring my service to RV One, St Augustine.Jim Driscoll
21:36 15 Nov 22
Rvone Tampa had a great experience and our salesperson(Greg Fromen) was excellent. He kept checking with us to make sure we were getting everything we needed.
13:13 13 Nov 22
just a quick thanx to our demo man, Ethan. He was very patient and knowlegable with us. A great asset to your business, would highly recommend him to any new buyers. Here's hoping our new 5th wheel is as good as your employees.
12:45 13 Nov 22
Shawn was on top of the entire purchase, knowledgeable and good follow up.... definitely recommend him....
00:56 13 Nov 22
Great experience. Shawn was great to deal with.Wish the dash lighting worked. With the heaights off, the guagea cann not be seen. To me this is an unsafe condition thar was not caught by the service department. The dash does illuminate with the headlights tuined on but could be brighter. In my opinion this motothome should not have been allowed to leave the dealership when the speedometer could no be read.
18:15 09 Nov 22
Literally an overnight response to my RV issue. And a good thing as it was discovered that a fire was likely imminent from arching wires. Service rep (Alyce I think) was knowledgeable, professional, and quite courteous. Mechanic ran a quick but thorough diagnostics, Rapidly identifying the issue and repairing the problem. Very inexpensive. This service center May literally be the best in the southeast and will continue to get my business….and I... live in VA!read more
20:56 06 Nov 22
Robbie and his teammates are the best. We live in Jacksonville and chose to drive a few more miles to get our RV serviced here because we get responses, always and in a timely manner. We’ve had our RV during Covid when everyone was too busy to call us back until we talked to Robbie. If you go in he will be busy because he multi tasks very well but he knows his stuff very well. I’m just warning you if you want a friend who will chat with you... for a while that’s what you won’t get, Robbie diagnoses the problem or has his techs on it quick and he’s obviously more interested in getting as many rigs on the road than talking for nothing. In the end we want our rigs fixed right and that’s what they do very well! Have patience and try them, you won’t be disappointed.read more
20:34 27 Oct 22
I have been to other RV places they ignore the customer they don’t care. I went to RV One I had an excellent service with Moe he makes sure he takes what ever time needed to explain certain things on the RV he really goes above and beyond. If anyone is having issues out there try RV One in St. Augustine you will not regret. Thank so much for your service Moe
14:20 22 Oct 22
These Guys are the Best! If ya go in make sure to ask for Gavin, he pays attention to every detail. I have been thrilled with the service…
17:54 25 Sep 22
Awesome people to work with
Joe Lando III
15:25 11 Aug 22
This was my 1st travel trailer purchase and I couldn’t ask for a better experience!! My salesman Shawn was very knowledgeable and friendly! He made the whole process seamless and enjoyable. Thanks to Anna and James in the finance department for making it affordable for me. Also the service and parts departments outfitted me with everything I needed and were not pushy at all! I highly recommend RV One and thanks for the great experience!!
22:43 10 Aug 22
These guys weren't able to help me but Mike went out of his way to put me w someone who could the very next day. Just awesome customer service!
22:44 07 Aug 22
Great group of people to deal with! Thank you Shawn for your help in our purchase!
22:36 02 Aug 22
Moe, helped work with my insurance claim and worked around my schedule. He submitted the paperwork, and followup too. A plus to the team at RV One for the professional service.Thanks
18:24 19 Jul 22
Worked with Stan Taylor on ordering an Airstream. We talked to alot of salespeople while shopping for an Airstream and he was the easiest to communicate with and I would trust him on any future purchase.
20:31 15 Jul 22
Luis.C provided excellent customer service! Highly recommend working with him if your in the market for a new RV/camper.
Mike's road trip 2017
14:17 10 Jul 22
Robbie in parts saved our Vacation. Plus he knew everything about our 2008 1181 Lance camper off the top of his head. Great save Robbie! Anyone in Saint Augustine Florida go see Robbie in parts at RV ONE.
13:33 24 Jun 22
My wife and I recently purchased a camper from RV One. The staff was incredibly helpful and knowledgeable. Salesman Shawn Rockwood was outstanding, as he made our purchasing experience a very good one! We will certainly be back to visit when it's time for service and/or if we decide to upgrade our camper in the future. We have already recommended RV One Superstore in St. Augustine to our friends and family for their future RV purchases. ... Additional thanks to Robbie in service and Jarred in management.read more
20:07 23 Jun 22
Thank you. I got the right part for the right price. 👍
13:27 23 Jun 22
We bought our travel trailer at a different store closer to where we live and was getting horrible service. We started driving over an hour to come to Saint Augustine To have our trailer serviced And warranty work done and Moe in the service department has been phenomenal. We have had nothing but positive outcomes of coming to the store over the one where we bought it. I would highly recommend purchasing in coming here for all your RV needs.
15:25 08 Jun 22
You guys have been more than helpful I greatly appreciate The advice you gave me Extremely helpful thank you very much And the guys in parts and service extremely knowledgeable thank you very much for all your help and advice
20:26 04 Jun 22
Great RV dealership experience. Shawn Rockwood, our sales guy was knowledgable of all the units we looked at and helped facilitate the deal for the one we purchased. We highly recommend Shawn and RV One in St. Augustine.
17:11 21 May 22
Took our Lance camper here to have some repairs done on it was very satisfied with the customer service and the repairs done.
19:07 20 May 22
Super nice staff. Knowledge and helpful.
18:51 02 May 22
I had a wonderful buying experience here while working with Stan. He introduced me to the benefits of working with RV One and their RV Complete App.It was a good thing too as I went on my way headed out of State. I needed Roadside assistance and went straight to the app. It worked like a charm. I was connected to a technician who made arrangements for me nearby.
20:42 20 Apr 22
I have recently stepped into the RV world, with researching over the past year and my best friend and I purchasing a pull behind camper 6 months ago. We were recently considering trading in and upgrading to a different model and found one at RV One that we were interested in. We spoke with the salesperson, Lou, as well as his finance manager, Jared, and they were both wonderful to work with. They were very straightforward and not pushy, as well... as knowledgeable in their respective positions, and refreshingly they did not treat us like we were just two young dumb girls they could speak to in an arrogant manner or try to facilitate some kind of shady deal over on us. While in the end we chose not to upgrade our camper, it is extremely reassuring to know that if/when we are ever in the market again in the future we feel confident going to RV One to purchase a camper.read more
18:42 11 Apr 22
My husband and I were traveling in our Leisure Travel Van from Central Florida to visit family in MD, when it appeared that the generator had gone out, also taking down the RV's house batteries. RV One Superstores, St.Augustine was the nearest repair facility. We drove in, on a very busy Friday morning, and my husband explained the problem. The Service Manager kindly came out and discovered the issue was a faulty generator switch. He... showed my husband how to make it work so we could continue on our trip and until we could get back home and have it replaced. We are grateful that we could continue on our trip and are very happy to highly recommend RV Superstores St. Augustine for quality service.read more
20:35 06 Apr 22
This is the second RV we have purchased from RV one actually bought it in the Orlando store but you St Augustine as are servicing dealer everything is always done well here the gentleman Mo and the service department runs the show
19:01 05 Apr 22
I purchased 2 pull campers from another dealer.I Bought Extended warranties for both them. When the campers needed warranty work. They put me on the Back Burner. 3 month wait list or waiting for months too get my camper back during season. I then bought a pop up top Truck camper. I had too go to the Factory direct to buy it because FLA don't sell them. Their popular out west for off road Cattle Cowboy use with the low profile top. For Non... toppling off the grid. So I then had too buy an Extended warranty from my original Dealer on Fla, $3G.When it broke down. Said other dealership I bought my 2 Campers from wanted me too wait like 3 months to get it in. I guess because I didn't purchase the Truck camper there, because they don't deal with them and it was Even the same Brand?So now I called RV superstore service in St Augustine and I spoke too Moe in service. Very Professional and sharp. I explained my situation to him. He said bring it in In a couple of Days. It was done like In One day and covered under my Ex warranty. No putting me on the back Burner, no asking if I bought it there, no damage and nothing missing, like I'm used too these days at every dealership. With their signs, not responsible for anything in or too your car?I may just sell all my Campers and get a Giant Lance truck Camper there instead. Thanks Moe!read more
20:07 22 Mar 22
I was treated awesome here have bought many rvs but here they went above and beyond. Especially Jared he was awesome in taking care of any issues. Thanks again guys
12:04 21 Mar 22
My experience at RV One St. Augustine, Florida was outstanding. My sales associate Shawn was extremely knowledgeable with Class C motorhomes, every question I had he was able to answer it in a complete and thorough response, his no pressure approach to assisting a customer with an RV made my experience a pleasurable one. Also working with the general manager, the finance representative and the service representative that did my walk through... the day of pickup was also a very professional and enjoyable experience. Thank you RV One!read more
19:07 13 Mar 22
Vincent was awesome! He even stayed late so I could pick up antifreeze for my camper! He was very accommodating and nice. Thank you, Vincent, for your help.Steve M.
22:50 01 Mar 22
Very friendly and professional service. I take my rv there wherever I need service.
01:40 24 Feb 22
Stan was great in helping us get a start on choosing all the options we have available to us.
12:34 23 Feb 22
Just wanted to let you know about my visit to RV One in St. Augustine. Hats Off to the concern for my safety. Thank You Robbie, not only for hooking me up to your Mechanic who explained my situation & Fixed the problem. But for your patience in a very busy day. Highly recommend this service department. Thank You again . Cathy
20:05 17 Feb 22
I can't say enough good things about Vincent in the parts department, my 2021 precept has been a bit buggy to say the least and between my dealership not returning phone calls and Jayco putting out sub par units to say the least. It's nice to know someone still tries to do the right thing. He got my part ordered and in and I still have not heard from my dealership, so when we get back to Indiana not only am I'm out over 1k outta my pocket all... warranty work. There's still need to replace windows and entrance door most of all the refrigerator door they said they fixed b4 we left. Never should have paid cash.read more
00:35 04 Feb 22
It's great RV store friendly staff got Anything you need
14:34 03 Feb 22
Great service. Parts department spent consideral time finding parts I needed and diagrams for my repair .Vincent was also able to locate another item we wanted to buy and get it shipped there. Good in these trying times.A1