Testimonials

George Serrano
George Serrano
15:30 01 Aug 21
Royal Palms RV Resort & Campground an amazing place truly words can't describe my experience here on these grounds the staff here went beyond their job recognition to make me feel comfortable Stan went out of his way to make sure that everything was well with me and my RV an amazing Campground and a sight to see if anyone is looking to live in a safe and clean environment with good staff members I highly recommend this place may God continue to... bless these grounds and the staff member here at at Royal Palms RV Resort & Campground may God bless everyone on these groundsread more
Ray Bezares
Ray Bezares
22:01 17 Jul 21
First off Shawn was our salesman, very respectful and attentive to my needs and desires. The GM was very nice and helpful. Gave me a fair price for my mustang. Financing was also very helpful and the process was super easy. My tech was Ethan and he was the tech that went through the vehicle first then taught me everything I needed to know. I had an excellent experience and I was so happy with everyone that was connected to my purchase. Thank... you RV-ONE!!!!read more
Michael Lesko
Michael Lesko
14:03 13 Jul 21
The team at RV One in St. Augustine location were great Anna was the sales person Jared the sales manager and his team was extremely helpful I am sorry I can not remember his name the gentlemen that did the walk through and help us to transfer the items from my old rv into the new one was also extra helpful and knowledgeable also the entire staff is extra dog friendly and that his a big deal to RV owners and a big thank you to the entire staff... at the RV one location in St. Augustineread more
Selhis Amador
Selhis Amador
02:03 11 Jul 21
We found an RV in the internet that we like. Send an email. Stan call us , we set an appointment for today. It was an excellent service. Carl in the finance service was also excellent. We fell so relax during the whole process. They answered all our questions. We are newbies so we had a lot to ask 😆
Holly Hilliard
Holly Hilliard
20:46 27 Jun 21
Had excellent experience with Shawn. Explained a information. And pleasant and good attitude.
Randy Coffman
Randy Coffman
18:20 18 Jun 21
Very friendly, no pressure.
Howard Olds
Howard Olds
19:43 02 Jun 21
Very clean
sharon smithasl
sharon smithasl
21:17 14 May 21
It is always a pleasure working with the staff at this location I find my experiences here to be pleasurable especially when working with Felicia or Penny ... Always very professional, personable and very knowledgeable I definitely recommend
Edgar Villamil
Edgar Villamil
21:36 11 May 21
Great staff. Excellent experience.
Martin Flannery
Martin Flannery
23:19 16 Apr 21
Very helpful and decent prices
Whitney Rosch
Whitney Rosch
22:04 09 Apr 21
Very helpful sales staff, no pressure just information
Tom H
Tom H
23:46 24 Mar 21
Great place. Staff is friendly, accomodating and knowledgeable.
Alyson Fowler
Alyson Fowler
23:31 23 Mar 21
Cristine Davis in the title department was AMAZING!!! If I could leave 10 stars I would have. She went above and beyond and helped us with a very complex, multi state, title issue. Stating that the issue was complex is an understatement. Cristine was pleasant, helpful, and is a problem solver. We are beyond grateful. Thank You Cristine!!!
louis garcia
louis garcia
21:52 21 Mar 21
Great customer service Robbie behind the counter is outstanding
ARMAND Lacroix
ARMAND Lacroix
14:08 21 Mar 21
Bought a Lance from RV 1 and was very impressed by the whole experience. Our salesman was Shawn Rockwood and he took great care of us!! Part's department was extremely helpful as well. When we picked up our unit we met a service technician named peanuts and he walked through all are questions with patients. Thank you RV1 team for our RV experience. ARMAND AND CELESTE LACROIX
1stHawk Feathers54
1stHawk Feathers54
16:09 09 Mar 21
Great place ! I worked with Stan in Sales and the Finance team was great 👍. Dave gave me the demonstration and we went over everything. I recommend RV ONE .0 I must add, now that I have actually moved into my 2019 Coleman Apex Ultralight. Go over every nook and cranny with Service before driving off. There was so many things I needed to ask about. Also the clean up crew did nothing I ask during the Demonstration. Very dissatisfied that... I had to spend time cleaning before I could set up home. Inspect every screw. Many were missing. But I will deal. Upgraded from the tent I was living in. Times are bad for many Americans. Even us elderly. Check behind the Service department here, they tend to dismiss you. Even when THEY lock your keys in your camper then question you !! Jeez people. I spent money to pay your salary, remember ? Stan in Sales is still an Angel though and Finance Department was good.read more
Ken Mulvey
Ken Mulvey
21:16 26 Feb 21
Talked to someone in parts. They were very friendly and helpful. If I lived in the area I would definitely go back.
Kevin Todd
Kevin Todd
20:17 21 Feb 21
Shawn was amazing
Jason Raper
Jason Raper
23:04 05 Jan 21
Nice dealership. Stopped in just to look and it was a pleasant experience. No pressure. Got to look around without anyone trying to sell. Lots of mid to full size trailers and rvs. Was able to get some info for a trailer I was interested in that was on sale.
clint richardson
clint richardson
17:42 05 Jan 21
The staff is organized
lorraine green
lorraine green
00:39 03 Jan 21
Absolutely a great place and people as well
rick miles
rick miles
19:13 17 Nov 20
I went there today to buy propane and had a very pleasant experience. A younger man who had recently started working there several months ago helped me. This was my first visit and it is nice to go to a place where they have the right attitude. He was a very knowledgeable, kind, considerate, helpful person. I live in Orlando where nobody know how to treat people nice at most of the RV dealerships.
Ricky Alegria
Ricky Alegria
15:50 15 Oct 20
We recently purchased a camper from Stan and team, and it has been a great experience from start to finish and beyond. We are a couple trips in and love our camper, and Stan/team are still willing to assist us with any questions that we have. Great experience and we highly recommend them.
Justin N. Kohrs
Justin N. Kohrs
16:21 09 Oct 20
WOW!!! In 20+ years of RVing I have never experienced the quality of service I received from the amazing Team at RV One! No problem to big or too small for them to solve.
Ray Conway
Ray Conway
18:02 08 Oct 20
I purchased a luxury motorhome from RV One St. Augustine, and continue to be impressed with service after the sale. We had a couple of "we owe" items with the sale which are all but complete, and a few electrical service items which were fixed at no cost to me.Good RV Service is hard to find, but I bet, James, Michael, Robby, and Matt, and the gang will take care of you.Looking for a new coach or RV, ask for Kevin...hes a good guy and goes... the extra mile.read more
Patricia Hackley
Patricia Hackley
23:16 30 Sep 20
Omg it was great was greeted by Sarah king we were blessed after visiting a few rv dealers that was not so great. Very good at her job about the travel trailers Knew all the guestion we had for her and we r first time buyers. We will buy off Sarah ty girl we learned so much about buying a travel trailer see u soon girl. From The two retired sisters that are on a adventure to enjoy are life together ty sarah
Walter Mitchell
Walter Mitchell
17:21 01 Aug 20
Love this place
MaryBeth Hedstrom
MaryBeth Hedstrom
21:12 16 Jun 20
Friendly, knowledgeable staff!
Haley Joyce
Haley Joyce
20:39 02 May 20
Just wanted to do a shout-out to Mo in the service department. We were traveling to visit family in GA and our coach battery died when we were at the gas station. We stopped by late on Saturday afternoon right before closing and there wasn't a technician available or diagnostics available, but Mo took a look at our battery anyway. He told us what he thougt the 2 most likely problems were and what the fixes were - both of which we could do since... the service department wouldn't be open again until Monday. This is in stark contrast to the Camping World, where we bought the RV, which just said sorry, make an appointment on Monday. Great customer service at RV One even though we weren't paying customers! You guys rock!!! Would buy here instead of Camping World next time.read more
Jim Fiorino
Jim Fiorino
20:39 30 Apr 20
So glad we contacted Mike Mueller at the RV One Superstore in St. Augustine. We were skeptical at first because it was a long distance deal. We're in Upstate NY and our Son said to give Mike a call. A great experience from the negotiation to the delivery! Mike was right on top of things, coordinating the sale, demo and delivery from Florida to NY. He was also very responsive to any questions or concerns. I would highly recommend you go and see... Mike for any RV purchase!!read more
David Castro
David Castro
20:49 17 Apr 20
I would like to take a minute to commend Jared and the team at RV One St Augustine. Jared is a true gentleman and worked tirelessly to help me find an motorhome. I must have called him over a dozen times and had him send me pictures from the lot. His sales manager James and Matt from finance were also amazing people. They have a customer for life from me.
Phill Kenyon
Phill Kenyon
15:56 07 Mar 20
Low pressure sales, honest deal making, clear process, and attention to detail. It's not about who you know or who you are, just that you want an RV and a comfortable experience. Respectful of time and situation.
Carole Mead
Carole Mead
10:48 07 Feb 20
Clean and neat. Staff was very helpful.
Jason Kuchta
Jason Kuchta
16:18 18 Jan 20
Great people's, great service & willing to help out however they possibly can on finding the right fit for the Family to travel comfortably.
Alisa Jones
Alisa Jones
17:32 24 Dec 19
12/2019 No longer Ocean Grove. New owners. No discount on purchases as before, will be comparing Camping World for routine maintenance, service & purchases going forward. Disappointed with change.
Stephanie Lipsey
Stephanie Lipsey
00:15 19 Oct 19
All we can say is thank you to all!! Shawn Rockwood was our sales representative, very informative, kind an professional highly recommend him! Rob gave us our tour when we went to pick up our RV he did an excellent job! Moe in the service department guided us on things we needed, he covered it all!!
Silexgash
Silexgash
19:36 22 Aug 19
Buen sitio excelente atención y buenos preciosGood site excellent service and good prices
Barry Bluth
Barry Bluth
18:58 03 Aug 19
Highly professional operation, much more knowledgeable about their product line than most dealers. No pressure. Haven't utilized their service center, but great experience in the sales department.
Darryl Brown
Darryl Brown
17:19 17 Jul 19
Great place to shop for your new RV. Go by and see Shawn today he will get you the best deal. Robbie in the service department will also do a great job to take care of you also.
Michele Watson
Michele Watson
21:40 30 Jun 19
A couple months ago my husband and I purchased a 2019 Dutchman ultra light zodiac from Orange grove RV in Saint Augustine Our purchase transaction went down with no effort, we found exactly what we wanted for a competitive price. (And trust me we looked at in a lot of RVs. Traveling from Saint Augustine, Jacksonville, Orlando, Sanford, Daytona, etc. ). Quality and price were two of the major purchase points. We were skeptical that the... smaller family owned store would not be able to compete with the large mass produced RVs stores but we were definitely pleasantly surprised, they beat the large competitors prices and the transaction was effortless. We had an issue with the awning collapsing when we put it out just weeks before we were planning to take our first camping trip and Robbie Dotson made multiple phone calls, had parts shipped overnight, enabling us to have this completely repaired through warrantee in time to get to our reserved spot. After our test trip we have since found a couple more minor issues that need to be tweaked and we will be heading up there again, looking forward to the same type customer service we’ve been provided so far. A+ !! Keep up the great work !! I believe It’s all about customer service, apparently Orange Grove RV’s feels the same way !!😍. Sincerely, Kent & Michele Watson Codlingread more
Marc Davis
Marc Davis
20:18 29 Jun 19
Great place. Staff are knowledgeable and friendly. Enjoyable experience.
Michael Smith
Michael Smith
15:14 26 Jun 19
Great place
paul pace
paul pace
17:30 31 May 19
A very special thanks to Robbie in service to squeeze me in today by replacing my roof air. My grandchildren thank you!!P.S Thanks for saving my marriage 🙂 Alwaysgreat pleasureOnce again, thank you for squeezing me in again last minute and fixing my AC. Special thanks to Robbie, Randy , moe and Lexi.
Edward Murray
Edward Murray
22:06 28 May 19
Knowledge and information is dead on having professionalism and outstanding service,,,,, yiC
Frank Santana
Frank Santana
13:55 15 May 19
Stopped in to check out a few travel trailers and various floor plans. The salesman was extremely courteous and knowledgeable. I believe his name was Shawn. Thanks for all the information.
Deems Meyer
Deems Meyer
00:13 10 May 19
Very helpful, nice people
John Allender
John Allender
22:01 16 Apr 19
The guys in Service and parts are off the chart! ROBBIE DOTSON goes way above and beyond the typical Service Director. On several occasions we have had repair and each time the work was done as quoted and in a timely manner! We recently had a new roof put on and as always were very happy with the results. Keep up the good work and Thank you Sir for taking care of us!!!! John & Pat.
Diane Busby
Diane Busby
20:55 10 Apr 19
This dealership is the BEST! The staff, especially Mo, Joey and Robbie are wonderful! We have never had any issue they couldn’t fix or find an answer to. The sales staff are very friendly and knowledgeable. We went to quite a few other places and found Ocean Grove to be the most upfront and honest! Would recommend them to everyone!