16:15 07 Jan 22
Always a pleasure to work with the Service Dept...Robbie, Alyce, Vincent, Mo, and Randy!Knowledgeable, helpful..couldn't ask for much more!
00:35 23 Dec 21
The gentleman behind the parts counter was very friendly and helpful
20:08 10 Dec 21
Super nice staff. Very helpful and good urgency to aquire the specific unit I was looking for
23:33 09 Dec 21
RV One is phenomenal with their customer service and have a large selection of RVs. Thank you RV One 👍🏼
13:19 06 Dec 21
We’ve purchased many campers over the years & this dealer by far has been the easiest experience ever. From sales to trade in they were great. Upfront about everything & no hidden cost ( there dealer fee is way cheaper than others. I can’t speak about the Gainesville location as no one would pick up the phone. So we drove further to this location and i am so glad we did! They were great and actually knew about the units they were selling. Ended... up with a jayco Seneca. Thanks again!read more
04:33 05 Dec 21
Colin was very informative and knowledgeable about the products. Showed us RVs that specifically met our needs. He didn't try to oversell us. His great attitude made it an easy decision to purchase from RV One.
13:33 24 Nov 21
Service Mgr, Robbie took my call yesterday regarding an electrical issue with my Lance Truck Camper. With service appointments running into December, Robbie agreed to help troubleshoot the issue this morning as we were 2400 miles from home. Within 20 mins he diagnosed the issue and had us back on the road. 5-Star Service. If your near St. Augustine, stop by and give them your business.
21:16 21 Nov 21
This is our first time and we had a great experience buying our first RV at RVOne St Augustine. Anna was our salesperson, she helped us to find the right motorhome, guided us through everything, she is very knowledgeable and helpful, we are absolutely happy with the deal we’ve got, will definitely come back!
10:37 11 Nov 21
01:21 31 Oct 21
My experience with Colin Travis at RV One St. Aug was successful from start to finish. He is very energetic, honest, and knowledgeable about travel campers, in my case, and the weight restrictions for my vehicle. He was helpful and informative with products/accessories to help make my camping experiences safe and fun. I am completely satisfied with Colin's excellent customer service skills and expertise in recreation vehicles. I felt... comfortable calling or texting with any concerns along the process of purchasing a Free Solo. He always responded promptly and/or could answer all my questions or concerns. Best of luck to Colin in his endeavors at RV One!read more
02:51 19 Oct 21
Soon IL be going back in. There they have everything Yu need
11:20 15 Oct 21
We have a 2021 Jayco Eagle HT that we purchased in January at a sister dealership in SC. We noticed a problem, called factory and they directed us to nearest dealership which was one in St Augustine. The factory rep had called and spoken with service dept and then had us follow up with scheduling an appointment. We were connected with a very knowledgeable young man named Mo. Because of our issue and having had spoken with factory, he wanted... to schedule a time when he would be on site. Our experience from the first phone call until we picked up rig has been excellent. It is so refreshing to find someone of their word and Mo has been just that. Repairs were done expertly and to our satisfaction in a timely manner. We could not be more pleased. Thank you Mo and RV One!read more
21:33 11 Oct 21
Called and spoke with Shawn Rockwood regarding a Lance 2375 and some of the options available for ordering one. He was super helpful on phone, answering as many questions as possible during the call.Then upon visiting RV One, Shawn met my wife and I and walked us through a few of the models that were present on site and discussed the changes that were occurring with Lance for the 2022 model year.After the viewing, discussions and addressing... the concerns we have had with our past RV dealership, we signed our order for our new Lance RV and look forward to receiving it (not looking forward to the wait, but that is outside of their hands). Look into forward to picking up our unit, and as with any RV service, not looking forward to any, but do believe that we will have a much improved service relationship compared to our former RV dealership.Failed to mention that in no time during the entire time did we feel like we were pressured into anything, we both walked to our truck and almost said together said wow, this was nothing like the last times. I compliment Shawn for making us feel that way.Thanks Jonathan and Sharonread more
23:25 02 Sep 21
The person they sent to help us was really knowledgeable and solved and resolved our Robles with the stuck slide unit in minutes whereas the earlier repair person sent out by my insurance company could not resolve the problem - highly recommend this company for RV services!!!
17:17 01 Sep 21
If I could give them more than 5 stars I would. The care, compassion, and urgency for our situation was far above 5 star. Robbie and the service department really went above and beyond. I'm thankful I left my rig in such great hands.
01:28 13 Aug 21
Brought our new 2021 Lance 975 truck camper home today, wrapping up a wonderful experience. We were lucky to get Sarah King as our salesperson who was super friendly (yes, salespeople are mostly friendly, they want our business) BUT she was also responsive and helpful with every question we had before our trip up from Okeechobee to negotiate and sign the paperwork, (she even went in on her day off to get answers to some of my questions!) and... equally as responsive and helpful with the questions we had after that meeting while waiting for our pickup/demo day. THAT is the salesperson I pick every time, hands down. No pressure, no stress, just helpful. Ask for her!!Then, fast forward to today, we had the pleasure to work with Ethan as our truck was serviced to install the tie-downs & fastguns and the camper demo in which he went over EVERY. SINGLE. DETAIL. as many times as we needed, and answering every question we had to ensure we were comfortable with handling our new truck camper on our future excursions. This guy knows his stuff! Friendly, knowledgeable, energetic, patient, and even asked to take our picture for us after 7 hours of working with us... thanks Ethan!The other staff was friendly and helpful too. Thanks to Matt, Robbie, Gavin and the others that I failed to catch their names... highly recommend this dealership and will definitely pass their info along to anyone we know who is in the market for an RV.read more
17:21 07 Aug 21
Best RV dealership around. Best customer service.
15:30 01 Aug 21
Royal Palms RV Resort & Campground an amazing place truly words can't describe my experience here on these grounds the staff here went beyond their job recognition to make me feel comfortable Stan went out of his way to make sure that everything was well with me and my RV an amazing Campground and a sight to see if anyone is looking to live in a safe and clean environment with good staff members I highly recommend this place may God continue to... bless these grounds and the staff member here at at Royal Palms RV Resort & Campground may God bless everyone on these groundsread more
22:01 17 Jul 21
First off Shawn was our salesman, very respectful and attentive to my needs and desires. The GM was very nice and helpful. Gave me a fair price for my mustang. Financing was also very helpful and the process was super easy. My tech was Ethan and he was the tech that went through the vehicle first then taught me everything I needed to know. I had an excellent experience and I was so happy with everyone that was connected to my purchase. Thank... you RV-ONE!!!!read more
14:03 13 Jul 21
The team at RV One in St. Augustine location were great Anna was the sales person Jared the sales manager and his team was extremely helpful I am sorry I can not remember his name the gentlemen that did the walk through and help us to transfer the items from my old rv into the new one was also extra helpful and knowledgeable also the entire staff is extra dog friendly and that his a big deal to RV owners and a big thank you to the entire staff... at the RV one location in St. Augustineread more
19:31 11 Jul 21
Loved the rv we bought good service polite salesman
02:03 11 Jul 21
We found an RV in the internet that we like. Send an email. Stan call us , we set an appointment for today. It was an excellent service. Carl in the finance service was also excellent. We fell so relax during the whole process. They answered all our questions. We are newbies so we had a lot to ask 😆
00:37 07 Jul 21
20:46 27 Jun 21
Had excellent experience with Shawn. Explained a information. And pleasant and good attitude.
18:20 18 Jun 21
Very friendly, no pressure.
18:56 05 Jun 21
Friendly, helpful, and courteous staff. Good collection of supplies.
19:43 02 Jun 21
02:03 31 May 21
Amazing! We were passing through with our new RV and needed repair while on the road. Robby, the service advisor, got us in for a SAME DAY appointment on Friday of MEMORIAL DAY WEEKEND. Randy, the RV technician was very helpful. Definitely would recommend RV one for repair service and would buy my next RV here.
11:34 26 May 21
After visiting several RV dealerships with lackluster results in todays RV market, our last stop of the day was at RV One. We met a salesman named Stan who despite nearing closing time took us around the lot to explore the inventory. We found an RV trailer on the lot that we liked but it had just sold. Stan did a search and found the same make and model at another store in state which took a few days to transport to the St Augustine location for... us to inspect. We bought the unit for a great deal and without all the junk fees other dealerships wanted to charge saving us a lot of money. Randy did an outstanding job with our demo, taking his time to show us the features of the RV and providing great advice. We are very satisfied with our purchase.read more
18:00 17 May 21
They had what we needed and they were very knowledgeable
21:17 14 May 21
It is always a pleasure working with the staff at this location I find my experiences here to be pleasurable especially when working with Felicia or Penny ... Always very professional, personable and very knowledgeable I definitely recommend
13:08 12 May 21
These guys really helped me out with my airstream abc did a great job repairing everything wrong on it in a timely manner! I would recommend them over any dealership in north Florida!
21:36 11 May 21
Great staff. Excellent experience.
23:19 16 Apr 21
Very helpful and decent prices
14:47 08 Apr 21
Helped us out with some warranty issues! Service was very helpful and completed job in timely manner. Would recommend this dealer.
20:22 26 Mar 21
Imagine this if you can. We drive into RV One on Wednesday, explain the problem with our coach to Robbie and that we have a time constraint, he says he had a cancellation for Thursday, we bring it in on Thursday, they actually fixed the problem and called us the same day to let us know it was ready. We picked it up today. In the 7 years we've been driving motorhomes, we never had service like this. Thank you RV One. We will definitely be... repeat customers.read more
23:46 24 Mar 21
Great place. Staff is friendly, accomodating and knowledgeable.
23:31 23 Mar 21
Cristine Davis in the title department was AMAZING!!! If I could leave 10 stars I would have. She went above and beyond and helped us with a very complex, multi state, title issue. Stating that the issue was complex is an understatement. Cristine was pleasant, helpful, and is a problem solver. We are beyond grateful. Thank You Cristine!!!
23:16 23 Mar 21
Excellent service. Ask for Randy.
21:52 21 Mar 21
Great customer service Robbie behind the counter is outstanding
14:08 21 Mar 21
Bought a Lance from RV 1 and was very impressed by the whole experience. Our salesman was Shawn Rockwood and he took great care of us!! Part's department was extremely helpful as well. When we picked up our unit we met a service technician named peanuts and he walked through all are questions with patients. Thank you RV1 team for our RV experience. ARMAND AND CELESTE LACROIX
16:09 09 Mar 21
Great place ! I worked with Stan in Sales and the Finance team was great 👍. Dave gave me the demonstration and we went over everything. I recommend RV ONE .0 I must add, now that I have actually moved into my 2019 Coleman Apex Ultralight. Go over every nook and cranny with Service before driving off. There was so many things I needed to ask about. Also the clean up crew did nothing I ask during the Demonstration. Very dissatisfied that... I had to spend time cleaning before I could set up home. Inspect every screw. Many were missing. But I will deal. Upgraded from the tent I was living in. Times are bad for many Americans. Even us elderly. Check behind the Service department here, they tend to dismiss you. Even when THEY lock your keys in your camper then question you !! Jeez people. I spent money to pay your salary, remember ? Stan in Sales is still an Angel though and Finance Department was good.read more
21:16 26 Feb 21
Talked to someone in parts. They were very friendly and helpful. If I lived in the area I would definitely go back.
20:17 21 Feb 21
Shawn was amazing
21:00 19 Feb 21
Love my new Toy hauler. Great crew with no “ hard sales pressure “. The walk thru was great, no issues. Parts dept. was friendly. Nice relaxed vibe. I already sent my buddy, he also bought one ! Let’s camp !
20:47 18 Feb 21
Had a great time , staff is all very helpful and very nice , yes i would recomand this place for your RV shopping
23:04 05 Jan 21
Nice dealership. Stopped in just to look and it was a pleasant experience. No pressure. Got to look around without anyone trying to sell. Lots of mid to full size trailers and rvs. Was able to get some info for a trailer I was interested in that was on sale.
17:42 05 Jan 21
The staff is organized
15:40 27 Nov 20
RV One in St. Augustine Florida has been an absolute pleasure to work with. We visited multiple RV dealers and RV One was one of 2 to treat us with respect and walk us through every aspect of owning a new RV. As a young couple buying our first RV this made a tremendous impact on our decision. From the sales girl Sarah, the manager James, the finance man Karl, to service after the sale with Moe, EVERYONE has been amazing. We highly recommend RV... One.read more
20:30 18 Nov 20
Super nice people
19:13 17 Nov 20
I went there today to buy propane and had a very pleasant experience. A younger man who had recently started working there several months ago helped me. This was my first visit and it is nice to go to a place where they have the right attitude. He was a very knowledgeable, kind, considerate, helpful person. I live in Orlando where nobody know how to treat people nice at most of the RV dealerships.